MUHAMMAD TAUFIK

• Manage landside transportation ensuring timely delivery of import & export containers according to service requirements.
• Coordinate with rail, vendors, and terminal operations to ensure smooth container movement.
• Solve complex operational exceptions and implement preventive process improvements.
• Maintain data integrity across all related systems.
• Foster collaborative relationships with internal teams and haulage vendors to improve service delivery.

Key Achievements:
• Successfully handled high-volume container movement with zero major delays in peak seasons.
• Implemented improved vendor coordination process, reducing turnaround time by 15%.

• Planned and supervised daily import/export operations, ensuring container dispatch before port closing times.
• Liaised with customers, ports, depots, and workshop teams to resolve operational issues.
• Monitored and managed driver performance to ensure on-time delivery.
• Prepared monthly performance reports and scheduled fleet inspections.

Key Achievements:
• Expanded company fleet from 6 trucks to 21 trucks within 2 years.
• Secured new key customers, increasing monthly sales from RM200k to RM600k.
• Improved on-time delivery rate by 20% through better route planning.

Operation Logistics Officer (Jun 2017 – Jun 2018)
• Directed daily driver schedules and shipment planning.
• Resolved operational issues to ensure smooth service delivery.
• Managed orders from GM & Customer Service for timely dispatch.

Key Achievements:
• Maintained 99% on-time delivery rate for assigned shipments.

Logistic Operation Assistant (May 2016 – Jun 2017)
• Monitored shipment flow and driver movements.
• Assisted drivers with port-related issues (JCT & PTP).
• Updated pre-gate system and prepared import/export reports..