Muhammad Syukri bin Arba'ai
Sales Consultant
Wangsa Maju
Summary
Highly motivated individual with a passion for adventure and exceptional interpersonal skills. Possesses creative thinking abilities to provide innovative solutions while embracing diversity. Approaches challenges with a positive mindset and welcomes constructive criticism, excelling under pressure. A fast learner by nature, excels in collaborative environments and actively listens to others, making an invaluable team player.
Overview
7
7
years of professional experience
Work History
Senior Retail Sales Associate
MICHAEL KORS
04.2024 - Current
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Participated in store events, showcasing new merchandise collections to drive interest and generate buzz among clientele.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Streamlined checkout process by efficiently handling transactions and maintaining accurate cash balances.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Provided valuable feedback to supervisors regarding customer preferences, aiding in more targeted purchasing decisions for future inventory selection.
- Exceeded individual sales targets while contributing to team goals through consistent high performance.
- Continually updated personal knowledge of industry trends, staying informed about popular brands/styles in order to better serve customers'' needs.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
- Reduced loss prevention incidents by vigilantly monitoring the sales floor for suspicious activity or potential theft situations.
Barista Trainer
BACHA COFFEE PTE LTD
10.2022 - 03.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Enhanced sales operations efficiency by streamlining processes and utilizing sales management tools effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
SENIOR RETAIL ASSOCIATE
Habib Jewels Sdn. Bhd.
08.2021 - 09.2022
- Managed diverse showroom product collections.
- Cleaning & services for broken parts of gold, diamond & gemstone
- Set up display based on New Collection
- Dealing with the customers in tern of the buying products
- Enlighten the customer with the product knowledge of gold & diamond in term of investment
- Achieving individual sales target every month
- Updated regulars with gold price & up coming promotion as well as keep on track on customer service for item that they bought
NETWORK RELATION OFFICER
VTC Sdn. Bhd.
01.2019 - 07.2020
- To deal with networkers regarding room training and event
- Admin role to make sure there must cost saving all in areas
- Assist in planning events, preparing merchandise & documents
- Dealing with supplier for event and VTC usages
- Process daily product pickups and make sure stocks are correct at all time referring to Inventory's figure and Finance department
- Operation matter; maintenance to ensure cleanliness of warehouse
- Assist Operation department on inventory matter
- Assist on the team's work schedule and leaves
CUSTOMER SERVICE EXECUTIVE (Sales Assistant)
CK Calvin Klein (CLUB 21)
09.2018 - 11.2019
- High levels of customer satisfaction through excellent sales service
- Maintain stock, condition & visual merchandising standards
- Ascertain customer's needs and wants
- Recommend and display items that match customer needs
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involved in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies' policies and procedures
SALES ASSISTANT
The Melium Group (MCM)
02.2018 - 08.2018
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Giving advise and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible dealing with customer complaints
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit card etc
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays
Education
DIPLOMA - MULTIMEDIA AND COMMUNICATION
Universiti Teknologi MARA Alor Gajah (UiTM)
Alor Gajah01.2016
CERTIFICATE - BUSINESS COMMUNICATION
Unifield International College
01.2013
SIJIL PELAJARAN MALAYSIA (SPM) -
SAMT Sultan Abdul Aziz Shah
Sabak Bernam01.2012
Skills
- Microsoft Office
- Sales Strategy Development
- Service Excellence
- Finance & Management
- Outlook
- KissFlow
Languages
English
Bahasa Malaysia
References
- Ms. Nadia, Branch Manager, Habib Jewels Sdn. Bhd., (+60) 11-1189 9702
- Ms. Olivia, HR Department, VTC Sdn. Bhd., (+60) 11 - 1126 7699
- Mei Ling, Manager, CK Calvin Klein, The Gardens, Mid Valley., (+60) 12 - 291 9205
- Mr. Luqman Hakim, Manager, ZARA, Paradigm Mall., (+60) 17 - 336 0541
- Mr. Eric, (+60) 17 - 876 8369
- Mr Roni Pasla :+65 8467 2027 ( Manager Michael Kors)
Personal Information
- Age: 27
- Nationality: Malay
- Marital Status: Married
Timeline
Senior Retail Sales Associate
MICHAEL KORS
04.2024 - Current
Barista Trainer
BACHA COFFEE PTE LTD
10.2022 - 03.2024
SENIOR RETAIL ASSOCIATE
Habib Jewels Sdn. Bhd.
08.2021 - 09.2022
NETWORK RELATION OFFICER
VTC Sdn. Bhd.
01.2019 - 07.2020
CUSTOMER SERVICE EXECUTIVE (Sales Assistant)
CK Calvin Klein (CLUB 21)
09.2018 - 11.2019
SALES ASSISTANT
The Melium Group (MCM)
02.2018 - 08.2018
DIPLOMA - MULTIMEDIA AND COMMUNICATION
Universiti Teknologi MARA Alor Gajah (UiTM)
CERTIFICATE - BUSINESS COMMUNICATION
Unifield International College
SIJIL PELAJARAN MALAYSIA (SPM) -
SAMT Sultan Abdul Aziz Shah
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