Muhammad Syazwi Bin Mohammad Zain
Bukit Panjang
Summary
Experienced in high-pressure environments with tight deadlines, I spent 4.5 years at NCID's Operations Command Centre, supporting national responses to COVID-19, mpox, and High-Level Isolation Pathogens (HLIPs). I built a strong foundation in science and research through 2 years in laboratory roles at KKH and NUS, where I also presented at the KKH 5th Pathology ACP Research Day, and gained hands-on operational resilience through a 6-month stint in logistics with Allports Cargo. My diverse background—spanning public health, laboratory science, logistics, and front-of-house operations at the Singapore Art Museum—has sharpened my leadership, communication, and adaptability to be better-equipped for today’s fast-paced and dynamic work environment.
Overview
8
8
years of professional experience
Work History
Executive
National Centre for Infectious Diseases
06.2020 - 01.2025
- Work closely various stakeholders such as Tan Tock Seng Hospital, Ministry of Health and other institutions to execute and monitor functions relating to the management of suspect and confirm infectious disease cases such as COVID-19 and mpox.
- Plan and develop operational workflows for inter-division or inter-agencies coordination and support and act as a point-of-contact for NCID Operations Command Centre (NOCC) and formulate and present situation updates to management.
- Extract and collate operations data for reporting, support workflow reviews and enhancements and provide support to any other operational functions as part of outbreak response.
- Took up the role as Team IC in August 2020 to December 2021 and assumed the role of Decant Ops Supervisor in January 2023.
- Manage and execute projects related to NOCC office renovations and the implementation of C3 Dashboard Enhancements.
- Took up the role as High Level Isolation Unit (HLIU) Workgroup Secretariat since March 2023, facilitating meetings, managing HLIU related projects and plan and execute HLIU related Exercises.
Executive Visitor Services
Singapore Art Museum (SAM)
11.2019 - 03.2020
- Supported Singapore Art Museum’s front of house operations; by delivering quality customer service, ensuring pleasant visitor experience, handling enquiries, and supervising a team of Visitor Services Officers.
- Ensure admission guidelines and encourage positive visitor etiquette. Handled on-site incidents and collate feedback from visitors.
Cytogenetics Medical Technologist
KK Women’s and Children’s Hospital (KKH)
11.2017 - 12.2018
- Receive and process human biological samples such as blood, bone marrow, amniotic and product of conception for Chromosome Analysis and Karyotyping to identify genetic aberrations.
- Participated in the 5th ACP Research Day researching on the effects of humidity and temperature on Chromosome Metaphase Spread using the Thermotron CDS-5 Chamber.
Logistic Personnel
Allports Cargo Services Pte Ltd
07.2017 - 10.2017
- Meticulously sort and place thousands of apparel items into boxes to prepare for redistribution to other Southeast Asian Countries.
- Able to carry heavy loads of up to 25kg and able to stand for long hours.
Education
Bachelor of Science with Honors (Merit) - Life Sciences
National University of Singapore (NUS)
Singapore07.2017
Skills
- Laboratory Work
- Experienced in using and handling light microscope Proficient in karyotyping human chromosomes using Metasystem software Mastered pipetting techniques Experienced in q-PCR, PCR and Chromatin Immunoprecipitation and yeast DNA extraction, ligation and transformation
- IT Savvy
- Proficient in Microsoft Excel, PowerPoint and Word, Outlook Email, Adobe Photoshop and an active user of Facebook, LinkedIn, Instagram and Twitter
- Communication
- Worked with multiple stakeholders such as MOH, MOH, ICA and other PHIs when working at NOCC Handled customer enquiries every day from all walks of life and age groups and actively communicated with other departments to ensure smooth running of exhibition whilst working with SAM
- Leadership
- Supervisor for COVID-19 Decant Operations in NCID leading a team of 15 staff Supervised 30 Visitor Services Officers whilst working in SAM Joined the NUS Muslim Society volunteering as the Human Enrichment Executive, actively planned and organized club activities
Accomplishments
- In 2024, completed the WSQ Advanced Certificate in Critical Soft Skills and Leadership Excellence, awarded by FirstCom Academy by completing and awarded certificates for the following courses; 1) Effective People Management, 2)Critical Thinking Skills for Effective Decision-Making and 3) Innovative Communication Methods using ChatGPT.
- In 2017, was awarded the certificate of participation during the KKH 5th Pathology ACP Research Day for researching on the effects of temperature and humidity on the quality of chromosome spread using the Thermotron CDS-5 chamber.
- In 2016, was awarded the S.A.T Alsagoff Language Prize for being the best student in Arabic Language for the academic year 2015-2016.
- In 2012, was awarded the Silver Bayonet (Honour Graduate) Specialist Cadet School.
- In 2011, was awarded to the top 10% of graduates from Specialist Cadet School (SCS).
Hobbies
- Baking and Owner of Delisyaz Bakes.
- Volunteered as Imam and lead congregational prayers at 2 mosques i.e. Al-Falah and Al-Iman since 2015. I am Asatizah Recognition Scheme (ARS) Certified to teach the Holy Qur'an to the Muslim Community.
- Keeping updated on latest scientific discoveries/innovations.
- Going to the gym regularly to keep fit and healthy.
Timeline
Executive
National Centre for Infectious Diseases
06.2020 - 01.2025
Executive Visitor Services
Singapore Art Museum (SAM)
11.2019 - 03.2020
Cytogenetics Medical Technologist
KK Women’s and Children’s Hospital (KKH)
11.2017 - 12.2018
Logistic Personnel
Allports Cargo Services Pte Ltd
07.2017 - 10.2017
Bachelor of Science with Honors (Merit) - Life Sciences
National University of Singapore (NUS)
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