MUHAMMAD SHAZLY
Summary
Accomplished Store Manager at STARBUCKS COFFEE SINGAPORE PTE LTD, adept in operations management and customer service. Excelled in staff training, enhancing customer satisfaction, and maintaining fiscal responsibility. Demonstrated problem-solving prowess and a knack for fostering team unity, significantly boosting store performance and efficiency.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
15
15
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE SINGAPORE PTE LTD
01.2020 - 10.2024
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Shift Supervisor
STARBUCKS COFFEE SIIGAPORE PTE LTD
09.2013 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Completed store opening and closing procedures and balanced tills.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Helped store management meet standards of service and quality in daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
Barista
STARBUCKS COFFEE SINGAPORE PTE LTD
11.2009 - 09.2013
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
No Degree - DIPLOMA IN SUPPLY CHAIN MANAGEMENT
REPUBLIC POLYTECHNIC
Singapore, Woodlands, Singapore04-2013
No Degree - HIGHER NITEC IN BUSINESS INFORMATION SYSTEMS
ITE COLLEGE EAST
Singapore, Woodlands, Singapore03-2011
No Degree - GCE O LEVEL EXAMINATION
CHANGKAT CHANGI SECONDARY SCHOOL
SINGAPORE10-2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Operations Management
- Goals and performance
- Documentation And Reporting
- Payroll Management
Solo Travelling, Cycling, Networking, Hiking
More to having time on my own to de-stress and be grounded.
Timeline
Store Manager
STARBUCKS COFFEE SINGAPORE PTE LTD
01.2020 - 10.2024
Shift Supervisor
STARBUCKS COFFEE SIIGAPORE PTE LTD
09.2013 - 01.2020
Barista
STARBUCKS COFFEE SINGAPORE PTE LTD
11.2009 - 09.2013
No Degree - DIPLOMA IN SUPPLY CHAIN MANAGEMENT
REPUBLIC POLYTECHNIC
No Degree - HIGHER NITEC IN BUSINESS INFORMATION SYSTEMS
ITE COLLEGE EAST
No Degree - GCE O LEVEL EXAMINATION
CHANGKAT CHANGI SECONDARY SCHOOL
Similar Profiles
Rosmuhaini RahmatRosmuhaini Rahmat
Shift Supervisor at Starbucks Coffee Singapore Pte LtdShift Supervisor at Starbucks Coffee Singapore Pte Ltd
FASEHAH BINTE OMARFASEHAH BINTE OMAR
Barista Shift Supervisor at Starbucks Coffee Singapore Pte. LtdBarista Shift Supervisor at Starbucks Coffee Singapore Pte. Ltd
MUHAMMAD IRSYAD BIN MOHAMAD RASHIDMUHAMMAD IRSYAD BIN MOHAMAD RASHID
PART TIME BARISTA (RETURN) at STARBUCKS COFFEE SINGAPORE PTE. LTDPART TIME BARISTA (RETURN) at STARBUCKS COFFEE SINGAPORE PTE. LTD