Muhammad Shamil bin Azmi
Singapore
Summary
An independent and self-motivated individual with a deep passion for the hospitality industry. I began my journey in F&B at the age of 17 and have developed a strong commitment to the hotel sector. I further developed my skills through a two-week student exchange at Guilin University of Tourism in China organised by ITE. I take pride in maintaining lasting rapport with guests from diverse backgrounds, whilst upholding professionalism at all time.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Barista
The Coffeebean & Tea Leaf
- Maintained a clean and organized workspace for optimal productivity and safety.
- Ensuring sales and revenue are met as per Duty Manager
- Providing extensive product knowledge support, not only for retail merchants but also in representing and promoting the overall brand identity of the company.
- Trained new team members on company SOP's and prepare them for future responsibilities and role expectations.
Barista
Swissotel The Stamford
07.2023 - 12.2023
- Managed guest reservations and addressed complaints to ensure a smooth dining experience
- Provided guests with information about the hotel and nearby attractions in Singapore, helping to create a more personalized and memorable experience.
- Performed cashiering duties and updated sales and revenue records after each shift.
- Fostered meaningful and lasting connections with guests from diverse cultural backgrounds by showing genuine interest, active listening, and personalized service throughout their visit.
Attraction Operator
Universal Studios Singapore
10.2022 - 11.2022
- Supported attraction setup for VIP experiences, ensuring the event ran smoothly, safely, and according to the planned schedule.
- Ensured smooth attraction operations through effective communication with team members and supervisors.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
Front Office Executive
Concorde Hotel Singapore
09.2024 - 02.2025
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Fostering a lasting relationships with guests, by personalized experience that makes them feel as if they’re returning home.
- Updated reports, cashiering settlement report, managed accounts.
- Sharing insightful and relevant knowledge about Singapore, the hotel, and its offerings, ensuring guests feel informed and engaged throughout their stay
- Handling customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Nitec - Hospitality Operations
Institute of Technical, College West
04.2023
Higher Nitec - Hospitality Operations
Institute of Technical Education
Singapore, Null, Singapore05-2025
Hospitality Operations
Spectra Secondary School
Singapore11-2021
Skills
- Tech Driven (Guest Management)
- Property Management System (PMS)
- Microsoft Word and Excel
- Technical Skills
- Basic Barista
- Rapport Building
- Independent
Certification
FSS_WHS-2001-1 Follow Food and Beverage Safety and Hygiene Policies and Procedure, ASCENDO ACADEMY MARCH 2020 – MARCH 2020
LANGUAGES (Spoken and Written)
English and Malay
References
Elvin Tan, Lecturer, elvin_tan@ite.edu.sg, 6411 1277, ITE College West
EXTRA – CURRICULARACULAR ACTIVIES
Hospitality Coffee Competition 2022 – ITE West
Timeline
Front Office Executive
Concorde Hotel Singapore
09.2024 - 02.2025
Barista
Swissotel The Stamford
07.2023 - 12.2023
Attraction Operator
Universal Studios Singapore
10.2022 - 11.2022
Barista
The Coffeebean & Tea Leaf
Nitec - Hospitality Operations
Institute of Technical, College West
Higher Nitec - Hospitality Operations
Institute of Technical Education
Hospitality Operations
Spectra Secondary School
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