Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Facilites Executive
Smart Property Management Pte Ltd
06.2023 - 12.2023
Manage the building facilities through the implementation of preventive and corrective programmes and ensure that maintenance works are carried out in accordance to service agreements
Manage term or ad‑hoc service contracts in a timely manner
Ensure residents requests are attended to in a timely manner and service charges are billed correctly
Manage tenancy fitting out/ reinstatement of A&A works and ensure compliance with building and statutory requirements as well as to provide technical support to Leasing team on residents request
Implement sustainability initiatives such as to ensure proper execution for energy and water saving initiatives
Ensure fire safety measures and workplace health and safety requirements are complied with government regulations
Precinct Manager
Sentosa Development Corporation
01.2022 - 05.2023
Support in planning and operationalizing of Island Precincts and concept to achieve business, social and strategic integration with internal and external stakeholders
Track progress of workplans and workstreams on Island Operations with Island Partners
Support in developing and operationalizing plan to revitalize heritage zones
Support in creating community culture by One Sentosa to drive behavior towards leading a service and emphasis on supporting stakeholders within the Island
Support in building partnership with internal and community stakeholders e.g. government organizations, Island Partners and service providers to keep the Island lively and welcoming to the world
Secretariat support for team, management and stakeholders meetings
Coordinate meeting schedules and materials, prepare minutes of meetings :Follow up on matters arising
Building Manager
Jones Lang Lasalle Property & Asset Management
12.2019 - 12.2021
Oversee and manage Facility Management Services of the integrated commercial building
Manage term contractors and specialist contractors to ensure smooth operation of buildings
Manage relation to client, government authorities and tenants
Provide stakeholders with updates of electrical, water and other service outages and scheduled shutdowns
Attend to feedback by tenants and clients, to recommend and take remedial actions
Budgeting and managing expenses
Develops and implements facility emergency plans. During evacuations, assists emergency response teams in assessing building condition, locating missing personnel, shutting off utilities, and delivering a status report to assembly point leaders
Follow through tenant fitting in/out for incoming and outgoing tenants
Manage a team consists of Property Officers, Admin Executives & Technical Officers
Manage contingency team of 25 Covid-19 Safe Distancing Ambassadors during the pandemic
Property Executive
Colliers International
04.2019 - 11.2019
Lead a team Technicians and Term Contractors to run the day-to-day operations at the logistics building including taking over of completed premises from the main contractor and handing over to the incoming tenant
Responsible for the planning, management, and delivery of soft and hard services at the industrial building
Management of term and specialist contractors to ensure smooth operations
Manage relations with tenants/authorities; including fit out works with reference to the tenantsʼ guide
Attend to all matters from tenant feedback and emergencies on site, and take remedial actions with minimal inconvenience and disruption to tenantsʼ operations
Regularly review the Standard Operating Procedures (SOPs)
Ensuring all compliance is met implement green and sustainability initiatives and processes that reduce utility costs, increase productivity, and savings
Property Officer
Cushman & Wakefield
04.2017 - 03.2019
Established positive rapport with tenants through regular communication channels such as newsletters or community events.
Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
Identified cost-saving opportunities within daily operations while maintaining a high level of service quality.
Assisted in the acquisition process of new properties, analyzing financials and assessing potential profitability.
Streamlined property maintenance processes for increased efficiency and reduced downtime.
Conducted thorough property inspections to maintain safety standards and identify potential issues.
Developed strong relationships with vendors, securing competitive pricing for services rendered.
Collaborated with real estate agents to market available properties, resulting in shorter vacancy periods.
Facilitated seamless tenant move-ins and move-outs by coordinating logistics and providing clear communication throughout the process.
Managed lease agreements, ensuring timely rent collection and adherence to contract terms.
Prepared detailed monthly reports for property owners, highlighting performance metrics, financial updates, and ongoing initiatives.
Coordinated repair and maintenance projects, minimizing disruption to tenants and maintaining budgetary control.
Followed up on delinquent tenants and coordinated collection procedures.
Technical Executive
CPG Facilities Management
05.2015 - 03.2017
Maintained compliance with regulatory standards and safety requirements.
Inspected equipment to identify areas of wear or causes of malfunctions.
Applied critical thinking and research to address complex issues.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Observed equipment operation to diagnose and troubleshoot reported issues.
Organized work to meet demanding production goals.
Completed job reports and logs immediately following service calls.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Mentored junior technicians in maintenance, repair, and reporting duties.
Addressed routine equipment maintenance according to established schedule.
Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
Reduced downtime for machines through proactive identification and resolution of technical issues.
Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Conducted comprehensive system audits to evaluate performance, identify vulnerabilities, and recommend improvements.
Mitigated potential risks by proactively addressing potential obstacles before they could impact project timelines.
Optimized network operations for increased efficiency and reduced downtime.
Tracked, analyzed and monitor technology performance metrics.
Coordinated with vendors to negotiate contracts, secure competitive pricing, and manage ongoing relationships effectively.
Education
No Degree - Design Innovation Certificate
Singapore University of Technology And Design
Singapore
03.2022
No Degree - Building Maintenance And Strata Management Act
Building And Constuction Authority
Singapore
08.2021
No Degree - Certificate in Electrical & Electronic Engineering
Nanyang Technological University
Singapore
12.2016
No Degree - Work At Height For Supervisor
QMT Safety
Singapore
07.2016
No Degree - Diploma in Sports Coaching
Republic Polytechnic
Singapore
05.2015
No Degree - NITEC in Applied Food Science
ITE College East
Singapore
12.2011
No Degree - O Level
Fuchun Secondary School
Singapore
12.2008
Skills
Interpersonal Skills
Operations Management
Executive Support
Customer-Oriented
Microsoft Office
Team Leadership
Timeline
Facilites Executive
Smart Property Management Pte Ltd
06.2023 - 12.2023
Precinct Manager
Sentosa Development Corporation
01.2022 - 05.2023
Building Manager
Jones Lang Lasalle Property & Asset Management
12.2019 - 12.2021
Property Executive
Colliers International
04.2019 - 11.2019
Property Officer
Cushman & Wakefield
04.2017 - 03.2019
Technical Executive
CPG Facilities Management
05.2015 - 03.2017
No Degree - Design Innovation Certificate
Singapore University of Technology And Design
No Degree - Building Maintenance And Strata Management Act
Building And Constuction Authority
No Degree - Certificate in Electrical & Electronic Engineering
Nanyang Technological University
No Degree - Work At Height For Supervisor
QMT Safety
No Degree - Diploma in Sports Coaching
Republic Polytechnic
No Degree - NITEC in Applied Food Science
ITE College East
No Degree - O Level
Fuchun Secondary School
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