Muhammad Saidie
Summary
A dynamic hospitality professional with over 2 years of experience in food and beverage operations, encompassing inventory
management, staff training, and customer service excellence. Passionate about creating memorable dining experiences and leading teams
to achieve operational efficiency and profitability. Eager to bring my background in both front- and back-of-house operations and to
leverage my skills in a larger scope and to contribute to the brand's success and growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Macdonald's Restaurant
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shop Assistant
Hao Mart Pte Ltd
03.2020 - 10.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
TV Installer
SG BROS ENTREPUNER
12.2016 - 02.2020
- Educated clients about local incentives available through government programs that offset costs associated with their investment in solar energy.
- Maintained detailed project documentation for reference during maintenance visits or future upgrades.
- Assisted customers in understanding the benefits of solar energy generation, leading to increased adoption rates within local communities.
- Collaborated with sales and design teams to create customized PV solutions tailored to client needs and specifications.
Education
NITEC in Electronic Engineering
ITE
Singapore12.2010
GCE N Level
Pasir Ris Crest Secondary School
Singapore, Null, Singapore12.2007
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Management
Languages
English
Elementary (A2)
Malay
Intermediate (B1)
Timeline
Assistant Manager
Macdonald's Restaurant
11.2022 - Current
Shop Assistant
Hao Mart Pte Ltd
03.2020 - 10.2020
TV Installer
SG BROS ENTREPUNER
12.2016 - 02.2020
NITEC in Electronic Engineering
ITE
GCE N Level
Pasir Ris Crest Secondary School
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