Summary
Hardworking employee enthusiastic about learning and growing in an industry that is foreign. Pursues opportunities to learn new skills and contribute to group success. Passionate job seeker with strong organizational skills eager to secure high level position.
Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable employee at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Extending help when needed with positive and open mind.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Loro Piana
03.2023 - 06.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Customer Service Sales Representative
HSBC Women's World Championship
03.2023 - 03.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Bellman, Guest Services (Intern)
The Ritz-Carlton, Millenia
03.2022 - 08.2022
- Work closely with Front Office department, for guest’s room number and send their items accordingly
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Ensuring driveway is not congested with vehicles and safety of guests and non-guests within the premises
Sales Associate
Superdry Singapore
11.2019 - 03.2020
- Assist and accommodating customer’s requests within 5 minutes based on SOP.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Metro Department Store
10.2018 - 12.2018
- Ensure that items are presentable and in acceptable quantity displayed on the rack for purchase.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma in Hotel and Hospitality Management -
05.2023
Attained 6 Pass GCE “O’ Levels Distinction in Malay Language -
01.2019
Skills
- Sales experience
- Building rapport
- Recruitment and Hiring
- Customer Challenges Management
- Problem Solving skills
- Teamwork
- Alternative solutions for a better change
- Customer Communication Skill
- Time Management
- Persuasion
- Proficient in both English and Malay
- Marketing Skills
Key Skills
- Problem-solving abilities
- Critical Thinking
- Rooms Reservation Operations Management
- Microsoft Skills
- Customer Service Skills
- Hospitality Information System (OPERA)
- Leadership Skills
Achievements and Awards
- Co-Curriculum Activity Merit Award in Football for leadership (2019)
- Good Progressive Award in Secondary School (2019)
- Edusave Merit Bursary in Secondary School (2015)
Volunteer Experience
- Republic Polytechnic, 09/20/2021, 09/26/2021, Student Volunteer.
Volunteered in a 2-hour program for a week with YMCA and Chiang Mai, Thailand students, Plan and create PowerPoint slides for students to understand about environmental, English and culture in Singapore while keeping it interactive, Ensured that other student volunteers are keeping on track with program schedule and timing allocated to avoid missing out of information and contents presented.
- Ahmad Ibrahim Secondary School, 03/01/2015, 06/30/2019, Soccer Team Player.
Participated in regional competitions for the school and came in 3rd in the zone., Played and competed as Centre-back for all tournaments, National School Games., Organized and involved in CCA Orientation to showcase our club to interested students, for Secondary 1.
- Values In Action, 2015, 2019, Student Volunteer.
Visited elderly home, SWAMI Home as part of our project to give them care and concern., Helped those lower income estates at Bukit Merah by helping to clean their home such as high-reach places and prone to fall tasks. Creating a performance to showcase to elderly to entertain and making them feel joy once in awhile.
References
References Available upon request
Timeline
Sales Advisor - Loro Piana
03.2023 - 06.2023
Customer Service Sales Representative - HSBC Women's World Championship
03.2023 - 03.2023
Bellman, Guest Services (Intern) - The Ritz-Carlton, Millenia
03.2022 - 08.2022
Sales Associate - Superdry Singapore
11.2019 - 03.2020
Sales Associate - Metro Department Store
10.2018 - 12.2018
Republic Polytechnic - Diploma in Hotel and Hospitality Management,
Ahmad Ibrahim Secondary School - Attained 6 Pass GCE “O’ Levels
Distinction in Malay Language,
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