Muhammad Rasydan
Summary
Dynamic and detail-oriented professional with a proven track record at Dorsett Singapore, excelling in customer service and front office management. Recognized for streamlining check-in processes, enhancing guest relations, and maintaining high standards of cleanliness. Adept at problem-solving and fostering a positive work environment, ensuring exceptional guest experiences.
Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dorsett Singapore
08.2023 - 10.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Streamlined check-in processes, reducing wait times for guests.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Housekeeping Room Attendant
Dorsett Singapore
05.2023 - 07.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Part Time Shift Manager
Coffee Bean & Tea Leaf
11.2017 - 04.2023
- Monitored inventory levels, ensuring availability of necessary supplies.
- Implemented safety protocols for maintaining a secure work environment.
- Improved operational efficiency with streamlined processes.
- Oversaw cash handling procedures, maintaining accuracy and accountability.
- Ensured compliance with company policies, maintaining high standards.
- Improved customer experience, ensuring high-quality service delivery.
- Enhanced team collaboration by fostering a positive work culture.
- Addressed and resolved conflicts, promoting a harmonious workplace.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Nitec in Hospitality Operations
ITE College West04-2023
High School Diploma -
Higher Nitec in Hospitality Operations
ITE College West04-2021
Skills
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Hospitality services
- Front office management
- Initiative-taking
- Guest relations
Timeline
Front Desk Receptionist
Dorsett Singapore
08.2023 - 10.2023
Housekeeping Room Attendant
Dorsett Singapore
05.2023 - 07.2023
Part Time Shift Manager
Coffee Bean & Tea Leaf
11.2017 - 04.2023
High School Diploma -
Nitec in Hospitality Operations
High School Diploma -
Higher Nitec in Hospitality Operations
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