Muhammad Rafly Mohamed Rosli

Highly motivated professional seeking to mature and enhance skills by leveraging knowledge and experiences from previous roles. Committed to providing versatility in tackling any task or situation. Known for quick adaptive learning with a proactive and positive attitude. Possessing strong interpersonal skills, excels in effective collaboration. Approaches tasks and situations with a mature mindset and sense of responsibility. Goal-oriented individual experienced in greeting and assisting high volume of customers. Adept at recommending merchandise based on individual needs. Skilled in creating attractive displays, handling cash register transactions, and maintaining accurate records.

• Date of Birth: 01/22/94
• Marital Status: Single

• Respond to enquiries face-to-face, phone call, in writing and by email
• Process course enrolments (send course joining instructions, course confirmations, generate invoices for course fees, etc.)
• Prepare course administration (attendance sheets, course manuals, print certificates etc.)
• Coordinating and liaising with trainers to ensure smooth running of course.
• Provide administrative support to trainers
• Administer & invigilate theory tests for students
• Consolidate course feedback from students
• Maintain accurate and up-to-date records in the student records system and in hard copy files, tracking course participants, extracting data and running reports from database
• Manage customer’s needs and expectations
• Handle service breakdown and recovery
• On-site coordination of training