Muhammad Rafiqin
Summary
Results-driven OPS EXECUTIVE with 4 years of experience optimizing operational efficiency, ensuring top-notch customer service, and leading cross-functional teams. Adept at coordinating vehicle management, meeting daily targets, and devising innovative solutions to enhance organizational performance. Skilled in team management, daily planning, and streamlining operations to achieve organizational goals. Strong commitment to training and developing teams, ensuring high standards of service and adherence. Proven track record in property security, client satisfaction, and on-time food delivery. Known for trustworthiness, curiosity, and self-motivation.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
2
2
Languages
Work History
Operation Executive
CARRO
04.2022 - Current
- Leverage my expertise in vehicle coordination and management to ensure efficient and orderly manner Ensuring that daily operational targets and schedules are met without delay
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Provide exceptional customer service in vehicle takeover processes, ensuring smooth, efficient, and courteous handling of vehicles while addressing customer needs and maintaining high standards of service.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Utilise my skills in team management and daily planning to optimise productivity, streamline operations, and effectively lead teams towards achieving organizational goals.
- Followed safety protocols to ensure the safe operation of vehicles
- Delegate task accordingly to the men, ensure smooth workforce Planning & Allocation
- Train new recruits, perform on job training to ensure new recruits up to company standard and development
- Partnered with executive leadership to develop a vision and mission that aligned with the company's long-term goals
- Operated office equipment such as printers, copiers, fax machines and scanners, ensuring smooth operation of office operations
- Developed and maintained equipment to ensure reliable and accurate operation
- Coordinated with automotive parts suppliers and service vendors to ensure timely procurement and delivery of components, while managing labour resources to meet repair and maintenance schedules, resulting in improved operational efficiency and customer satisfaction
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
- Managed and tracked invoices for automotive parts and labor services, ensuring accurate billing and timely payments by implementing a standardized numbering system and maintaining detailed records.
Controller
ASPECTUS
01.2021 - 01.2022
- Protecting the property and safety by maintaining a safe and secure environment
- Observing the safety of officer and sites through CCTV at control room
- To be observant at all times
- Ensuring everything is in order Be responsible and always be honest.
Technician
Airstar
01.2020 - 03.2021
- Ensuring the warehouse is neat and tidy at all times
- Setup events Carry heavy load items
- To be responsible and ensure client satisfaction.
- Followed safety protocols to ensure the safety
Rider
Foodpanda Singapore Pte Ltd
01.2016 - 04.2019
- Food delivery is just not about sending foods to customers but to ensure that the customers get the food on time and getting their orders right
- Face challenges in difficult situations
- Be more responsible, respectful and disciplined.
Education
Certificate in Laser and Tooling -
Institute of Technical Education
Monfort Secondary - undefined
Monfort Secondary
01.2013 - 11.2016
Skills
Adaptability
Leadership Skills
Problem Solving
Ability to Multitask
Communication
Fast Learner
Effective Time Management
Computer Skills
Microsoft Office Word
Microsoft Office
Food Delivery
Safety Principles
Team Management
Customer Service
Coordination Skills
Courtesy
Organization Development
Scheduling
Knowledge of Professional Development
Customer Demand Planning
Trustworthiness
Stock Control
Self Motivation
Microsoft PowerPoint
Operational efficiency
Scheduling coordination
Leadership training
Strategic planning and execution
Timeline
Operation Executive
CARRO
04.2022 - Current
Controller
ASPECTUS
01.2021 - 01.2022
Technician
Airstar
01.2020 - 03.2021
Rider
Foodpanda Singapore Pte Ltd
01.2016 - 04.2019
Monfort Secondary - undefined
Monfort Secondary
01.2013 - 11.2016
Certificate in Laser and Tooling -
Institute of Technical Education