Muhammad Nurhakim Rosman
IT Support
Hougang
Summary
Aspiring to be complete IT professional. I see myself as the term "Jack of all trades, master of none" It makes me adaptable in many scenarios. Committed and driven to do my very best. Easy to talk to and get along with. A team player for everyone. Likable. Willingness to always learn new things every day. Love to be given a task and challenges which require me to think outside the box and solving it.
I am highly reliable and results driven , if faced with unknown challenges i will push myself to research and understand the whole concept before making any judgement for the next course of action.
Overview
10
10
years of professional experience
Work History
Technical Services Manager
NCS
01.2025 - Current
- Work directly with Project Managers and Ops lead to direct our engineers on the ground.
- Manage migrations on the ground, troubleshooting guidance for onsite Project Engineers around Singapore in different agencies around Singapore, escalation of cases and co-working with Govtech Team to improve systems.
- Assessing for Engineers readiness for deployment.
- Central Based Technical Manager in Joint Ops Command with client.
- Identified key metrics for tracking departmental success, and adjusted strategies accordingly to improve results over time.
- Escalation to relevant parties to reduce downtime.
- Delivered high-quality technical support services that consistently exceeded customer expectations under tight deadlines.
- Resolves issues from hundreds of engineers on the ground as L3 support.
Lead Engineer
NCS
06.2024 - Current
- Chosen to spearhead the team of engineers to pilot on a new project with my experience in WOG environment.
- Gave insights on how to make existing product lineups more productive.
- Work directly with client (Govtech)
- Facilitate Data Migrations concerning encryption and network services.
- Mentored junior engineers, contributing to their overall team productivity.
- Trained new hires on computer and its infrastructure and project policies.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing product lineups.
Desktop Engineer
NCS
07.2022 - Current
- Tech refresh of new lease of machines.
- Asset management.
- Liaising with vendor for replacements.
- Daily user support for troubleshooting.
- Configuration of Network with different vlans.
- Running tests on firewall, port queries etc.
- Application testing in user infra.
- Creation of hostnames.
- Vpn set up and deployment.
- Reimaging on PXE network.
- Engaged in different government projects.
Desktop Engineer
CTC
01.2021 - 07.2022
- Company Overview: Singapore General Hospital
- PC troubleshooting.
- Printer troubleshooting.
- Pc reimaging/cloning.
- Adding of users in AD and policies.
- Configuration of network and company accessories to assets.
- Managing assets.
- Packaging applications and images for mass deployment.
- OS upgrading and patch works.
Police National Serviceman
Singapore Police Coast Guard
10.2018 - 08.2020
- Serving the Police, safeguarding the Singapore's Territorial Waters.
- Police Boat maintenance and training.
- Radio Operations on Duty.
- Boat patrols, coastline hardening and land patrols to achieve desired outcome of a safe and secure waters.
- Respond to emergency situations in and around Coastal Singapore.
Shift Manager
Starbucks
03.2016 - 03.2018
- Run store operations with barista team.
- Analyze provides critical decisions on floor.
- Handles ordering and inventory to ensure smooth operation.
- Provides good customer service.
Cadet Officer
APL
10.2015 - 03.2016
- Assists in the day-to-day operations and maintenance of the ship.
- Help with preparations prior to departure, navigation, safety and maintenance duties and cargo related issues.
Education
Diploma - Information Technology
Kaplan Institute
12.2020 - 08.2021
Diploma - Nautical Studies
Singapore Polytechnic
04.2001 -
Higher National ITE Certificate - Marine and Offshore Technology
Institute Of Technical Education
04.2014 - 08.2014
GCE O LEVEL - undefined
Sengkang Secondary School
01.2008 - 12.2011
Skills
Active Directory Management and Software Deployment(SCCM)
Ability to troubleshoot technical issues or perform technical setup with minimal supervision
Proficient in Windows Server OS, Linux/Unix OS, and virtualization platforms (eg VMware, Hyper-V)
Good understanding of IT infrastructure services such as Active Directory, DHCP, DNS, Exchange/Mail Services, databases, and web/app servers
undefinedPersonal Information
- Date of Birth: 06/11/95
- Nationality: Singaporean
Timeline
Technical Services Manager
NCS
01.2025 - Current
Lead Engineer
NCS
06.2024 - Current
Desktop Engineer
NCS
07.2022 - Current
Desktop Engineer
CTC
01.2021 - 07.2022
Diploma - Information Technology
Kaplan Institute
12.2020 - 08.2021
Police National Serviceman
Singapore Police Coast Guard
10.2018 - 08.2020
Shift Manager
Starbucks
03.2016 - 03.2018
Cadet Officer
APL
10.2015 - 03.2016
Higher National ITE Certificate - Marine and Offshore Technology
Institute Of Technical Education
04.2014 - 08.2014
GCE O LEVEL - undefined
Sengkang Secondary School
01.2008 - 12.2011
Diploma - Nautical Studies
Singapore Polytechnic
04.2001 -
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