MUHAMMAD NAZMI

• To end-users, including troubleshooting issues, resolving problems, and performing hardware and software installations
• Set up and maintained classroom and lab environments, including hardware and software installation, patch management, and desktop security
• Managed inventory of IT equipment, including laptops, desktops, projectors, and other peripherals
• Worked closely with the technology team to ensure smooth implementation of new technologies and software.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.

• Managing the transfer of data from old to new laptops
• Provide assistance with Level 1 troubleshooting of laptops
• Lead the deployment of the new IT Assets
• Assisted with return of old IT Assets
• Assisted with the deployment of Secure-Card Users
• Provided technical support in both on-site and telephone consultations.

• Provide onsite technical support to clients, resolving day-to-day IT related issues.

• Installation of OS/ Configuration of PCs and laptops.

• Troubleshooting and diagnostics of computer devices (hardware/software).

• Conduct repairs and upgrades of computer hardware and software.

• Identify PC/laptop/network/server problems and provide optimal solutions to rectify errors