MUHAMMAD NABIL FIKRI BIN JUPRI
Ulu Bedok
Summary
Dynamic Employee Trainer at SparkCleanz Pte Ltd, adept at enhancing team performance through innovative training programs and effective peer coaching. Successfully implemented quality control procedures, boosting client satisfaction and reducing turnover. Skilled in adult learning theory and multimedia tools, fostering a collaborative environment that drives continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Employee Trainer
SparkCleanz Pte Ltd
08.2019 - 09.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented quality control procedures to enhance service consistency and client satisfaction.
- Coordinated schedules and task assignments for team members to optimize workflow efficiency.
- Conducted regular inspections of facilities to identify maintenance needs and areas for improvement.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted service.
- Developed training programs focused on health standards and safety protocols for new hires.
- Collaborated with management to establish operational goals and strategies for team performance enhancement.
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Collaborated with other supervisors to develop best practices and share knowledge across teams for continuous improvement efforts.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Assisted upper management in developing new business opportunities by participating in sales presentations showcasing our company''s unique capabilities as a top-notch cleaner supervisor service provider.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
Skills
- Career development
- Peer coaching
- Multimedia tools
- Adult learning theory
- Soft skills training
- Group dynamics
- Blended learning
Timeline
Employee Trainer
SparkCleanz Pte Ltd
08.2019 - 09.2025