Muhammad Mubarak
Singapore
Summary
Results-driven IT Operations Manager with expertise in managing enterprise IT infrastructure, security compliance, and process automation. Passionate about driving operational efficiency, troubleshooting complex issues, and ensuring high system availability. Seeking to leverage my skills in a dynamic and challenging role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Operations Manager
I2S Business Solution
06.2023 - Current
- Managing and monitoring IT infrastructure to ensure optimal performance and uptime
- Providing technical support and incident resolution, minimizing downtime
- Implementing and maintaining security policies to ensure regulatory compliance
- Coordinating server patching for Linux and Windows, mitigating system vulnerabilities
- Presenting weekly vulnerability reports to stakeholders for risk management
Business Process Analyst
Accenture
06.2022 - 06.2023
- Analyzed business issues and provided troubleshooting solutions
- Educated stakeholders on product knowledge and process workflows
- Triaged and escalated technical issues for resolution
Local IT Support
Singapore Airlines
08.2019 - 05.2021
- Installed and configured software and computer systems
- Provided end-user support and Active Directory management
- Handled IT tickets and troubleshooting of enterprise applications
Education
LITHAN ACADEMY - Infocomm Technology
LITHAN ACADEMY
06.2022
Diploma in Industrial Operations Management - Industrial Operations Management
REPUBLIC POLYTECHNIC
01.2014
Higher Nitec - Electrical Engineering
DOVER ITE
01.2009
O-Level & N-Level -
MACPHERSON SECONDARY SCHOOL
01.2006
Skills
- IT Infrastructure Management
- Cloud Services
- AWS
- Azure
- Incident Management
- Problem Management
- Jira
- Remedy
- PRISM
- System Security
- Compliance Audits
- MAS
- Internal Audits
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- SAP
- Altea Program
- Data Analytics
- Machine Learning
- Azure Studio ML
- Python
- IT Support
- Troubleshooting
Certification
- Change Management – NTUC LearningHub Pte. Ltd.
- Service Innovation Culture – NTUC LearningHub Pte. Ltd. (Retail)
- Demonstrate the Service Vision – SATS Ltd.
- Service Excellence Competency Framework
Accomplishments
- Gold Medalist in Cross Country Running (2002 – 2007)
- School Soccer Team Captain (C & B Division)
- National Police Cadet Corps Member
- Republic Polytechnic Soccer Team Member
National Service
Completed, 07/10/09, 05/08/11, Transport Operator, Transport Hub East
Personal Information
- Place of Birth: Singapore
- Citizenship: Singaporean
- Father's Name: Shiek Badshah
- Date of Birth: 12/22/88
- Marital Status: Married
- Religion: Muslim
Additional Information
Current Salary SGD 4,400,
Expected Salary :SGD 4,500 (Negotiable),
Reason for leaving: Seeking a permanent role with career growth,
Notice period: 1 Month
Ethnic Group
Indian
Timeline
IT Operations Manager
I2S Business Solution
06.2023 - Current
Business Process Analyst
Accenture
06.2022 - 06.2023
Local IT Support
Singapore Airlines
08.2019 - 05.2021
Diploma in Industrial Operations Management - Industrial Operations Management
REPUBLIC POLYTECHNIC
Higher Nitec - Electrical Engineering
DOVER ITE
O-Level & N-Level -
MACPHERSON SECONDARY SCHOOL
LITHAN ACADEMY - Infocomm Technology
LITHAN ACADEMY
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