MUHAMMAD KHIDIR
Summary
Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
12
12
years of professional experience
Work History
Business Development Manager
MARINA BAY SANDS
11.2021 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Kept meticulous client notes and updated account information in company databases.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Organized promotional events and interacted with community to increase sales volume.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Represented company and promoted products at conferences and industry events.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Assistant Manager, Business Development
MARINA BAY SANDS
11.2018 - 10.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Represented company and promoted products at conferences and industry events.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed strategy to increase sales and drive profits.
Operations Supervisor
MARINA BAY SANDS
01.2014 - 10.2018
- Analyzed department metrics and performance and reported findings to management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed internal operational standards and productivity targets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Motivated and trained employees to maximize team productivity.
- Monitored front areas so that questions could be promptly addressed.
Senior Guest Service Agent
MARINA BAY SANDS
02.2012 - 12.2013
- Created welcoming and comfortable environment for guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted guests upon arrival by providing warm welcome.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Welcomed guests on arrival, displaying professional and friendly approach.
Guest Service Agent
MARINA BAY SANDS
11.2010 - 01.2012
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
HIGHER NITEC - ACCOUNTING
ITE COLLEGE CENTRAL
BISHAN04.2008
'O' LEVELS -
ZHONGHUA SECONDARY SCHOOL
SINGAPORE12.2005
'N' LEVELS -
ZHONGHUA SECONDARY SCHOOL
SINGAPORE12.2004
Skills
- Goals and Performance
- Business Planning
- Quality Control
- Staff Management
- Process Improvement
- Market and Competitive Analysis
- Account Management
- Team Leadership
- Critical Thinking
- Strategic Business Planning
- Business Intelligence and Analysis
- Research
Timeline
Business Development Manager
MARINA BAY SANDS
11.2021 - Current
Assistant Manager, Business Development
MARINA BAY SANDS
11.2018 - 10.2021
Operations Supervisor
MARINA BAY SANDS
01.2014 - 10.2018
Senior Guest Service Agent
MARINA BAY SANDS
02.2012 - 12.2013
Guest Service Agent
MARINA BAY SANDS
11.2010 - 01.2012
HIGHER NITEC - ACCOUNTING
ITE COLLEGE CENTRAL
'O' LEVELS -
ZHONGHUA SECONDARY SCHOOL
'N' LEVELS -
ZHONGHUA SECONDARY SCHOOL
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