Muhammad Isa
Summary
With a diploma in maritime (Nautical studies) and 8 years of experience, I bring a unique perspective to the Operations profession. I have gained valuable insights into the complexities of the maritime industry through working onboard ships, in ship agency, and shore jobs. I am a dedicated and motivated team player with strong problem-solving skills, seeking a new challenge with a company that shares my values and goals.
Overview
11
11
years of professional experience
Work History
Boarding Agent
Focal Shipping Services
11.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Extensive knowledge of maritime regulations and procedures: Deep understanding of maritime regulations and procedures in order to ensure compliance and efficient operations.
- Responsible for managing shipping documentation and ensuring that shipments are transported efficiently and on time
- Primary point of contact between the shipping company, port authorities, and other stakeholders.
Inside Sales Executive
Homage Co Pte Ltd
07.2020 - 11.2022
- Follow up with inbound leads and qualify them for sales opportunities
- Continuously improve sales techniques and product knowledge through training and feedback.
- Collaborate with cross-functional teams to ensure customer satisfaction and successful onboarding
- Worked closely with other departments to promote products and marketing campaigns.
Maritime Operations Coordinator
Universal Maritime Solutions
08.2019 - 06.2020
- Providing on-field management
- Provided close protection to ships against attacks and hijacking attempts by pirates and ensured the safety of the ship and crew
- Dedicated to providing effective and legally compliant maritime security solutions to the commercial maritime industry
Sales And Marketing Boarding Office
Fuji Trading (Singapore)
11.2018 - 08.2019
- Helped to coordinate anything a ship needs while it is in the port
- Handled all matters relating to callings of ships and cargo work in Singapore
- Conducted declarations to various government agencies for port clearance, cargo documentation and invoicing
Deck Cadet / Junior Officer
Apex Ship Management
12.2014 - 04.2016
- Maintained cleanliness of ship & life savings/firefighting appliances on board ,Handled berthing / unberthing operations
- Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.
- Ensured loading / discharging of cargo go smoothly
- Assist duty officer with navigation & vessel operations.
Guest Relation Officer
W Hotel Singapore
02.2012 - 04.2016
- Managing event operations, banquet logistics and store
- Anticipating potential issues before it escalates and resolving any existing issues
- Negotiating contracts with vendors and clients to coordinate events
- Explained features of the hotel and recommended the most feasible room
Education
No Degree - Completion of Data Analytics
Smart Academy
Singapore05.2022
No Degree - Diploma In Nautical Studies
Singapore Polytechnic
Singapore10.2016
Skills
- Customs and Immigration
- Transportation Information
- Shipping Procedures
- Hotel Accommodations
- Class 3 and 4
- Lifeboat Operations
- Operations Control
- Office 365
- Zendesk
- Vessel Maintenance
Martial Arts
I played Martial arts for 7 years back in my education in Singapore, and due to this exposure, I regularly catch the fight seasons and the Championship. As such, I’d like to contribute back by learning new skills to help treat players with injuries, especially in the area of contact sports. As for leisure activities, I enjoy working out in the gym, cycling and going fishing.
Timeline
Boarding Agent
Focal Shipping Services
11.2022 - Current
Inside Sales Executive
Homage Co Pte Ltd
07.2020 - 11.2022
Maritime Operations Coordinator
Universal Maritime Solutions
08.2019 - 06.2020
Sales And Marketing Boarding Office
Fuji Trading (Singapore)
11.2018 - 08.2019
Deck Cadet / Junior Officer
Apex Ship Management
12.2014 - 04.2016
Guest Relation Officer
W Hotel Singapore
02.2012 - 04.2016
No Degree - Completion of Data Analytics
Smart Academy
No Degree - Diploma In Nautical Studies
Singapore Polytechnic
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