Muhammad Irfan Aiman Bin Muhammad Azri
Singapore
Summary
Experienced IT professional excelling in roles requiring hands-on experience in desktop support and troubleshooting. Demonstrates effective diagnosis and resolution of hardware and software issues, ensuring smooth operations. Recognized for strong teamwork, adaptability, reliable technical support, and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Desktop Support Intern
CTC Global Pte Ltd
04.2024 - 08.2024
- Cloning
- Prepping of Laptops & PCs
- Maintain clean environment
- Taking Stocks
Customer Service (Part Time)
Shaw Theatre Jewel
09.2019 - 11.2023
- Operate POS System
- Provide good customer service
- Accommodate to customer enquiries and needs
- Upsell products, with any purchase
- Clean and maintain business
Customer Service (Part-time)
Shaw Theatre Seletar
12.2017 - 03.2019
- Operate POS System
- Provide good customer service
- Accommodate to customer enquiries and needs
- Upsell products, with any purchase
- Clean and maintain business
Education
Higher Nitec - System And Network
ITE College West
03-2025
Nitec - Microelectronics
ITE College Central
02-2020
Skills
- Technical support expertise
- Ticketing system proficiency
- Help desk experience
- Application support
- Problem-Solving
- Customer service
- Teamwork and collaboration
- Flexible and Adaptable
- Computer Skills
- Excellent Communication
- Calm under pressure
- Critical Thinking
Certification
Edusave Good Progress Award 2017
Student Council Award
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Desktop Support Intern
CTC Global Pte Ltd
04.2024 - 08.2024
Customer Service (Part Time)
Shaw Theatre Jewel
09.2019 - 11.2023
Customer Service (Part-time)
Shaw Theatre Seletar
12.2017 - 03.2019
Higher Nitec - System And Network
ITE College West
Nitec - Microelectronics
ITE College Central
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