Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Timeline
Generic
Muhammad Iman Afiq Bin Abdullah

Muhammad Iman Afiq Bin Abdullah

Yishun Avenue 6

Summary

I have administrative and customer service abilities, and NITEC certificate in networking and system administration. possess a strong work ethic and a will to succeed in administrative support, HR and customer service professions. possesses work experience in the food and beverage industry, in retail, and has successfully completed an internship as a desktop engineer at NCS connected to IMDA. At Republic Polytechnic, I'm also working towards a part-time diploma in business management and international human resource. has one year of experience organizing client consultations over the phone, online, and otherwise. actively sought out prospects and developed excellent connections with both current and potential clients. By swiftly resolving difficulties, consistently exceeding clients' expectations for customer service and assistance.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

LEATHERSOLUTIONS DR BAGS
02.2024 - Current
  • Manage simple customer enquiries, and processing of bags at counter
  • Respond promptly to customer inquires
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Process orders, forms, applications, and request
  • Do skilled checking, assessment and explanation, cleaning, colouring, and repair services for bags, wallets, and shoes

DIGITAL & ANALYTICS TRAINEE

AIA SINGAPORE
05.2023 - Current
  • Promote newly launched APP Showcase of presentation in district meeting or auditorium to encourage adoption of APP
  • Provide first level support on installation of IPOS + APP, guidance for migrating data, handling queries, updating FAQs, and escalating issues to Project Team

CUSTOMER SERVICE EXECUTIVE

CPG FACILITIES MANAGEMENT
10.2022 - 05.2023
  • Handling Customer service hotline and other ad hoc duties Renewal/Termination/Application
  • Assisting refund/invoice/ notice of payment request to tenants Helping drivers who have difficulty in entering/exiting out of the carpark.

CUSTOMER CARE OFFICER

SINGTEL
05.2022 - 10.2022
  • Ministry of Manpower (Outsourced) Assisting Callers from various govt and private sectors e.g., HR executives and foreign workers with their Employment pass, S pass, Personalized Employment Pass, Work Holiday Pass and Training Employment Pass enquiries Providing solutions and advice to assist callers for their company work pass transactions
  • Assisting Callers to expedite their request to officers for urgent matters.

RETAIL ASSOCIATE

7 ELEVEN
01.2019 - 04.2020
  • Managed Cash register Managed daily closing of cash collections.

WAITER

Pastamania
09.2016 - 01.2017
  • Provided Customer service and ensuring diners have a smooth dining experience.

Education

HIGH SCHOOL DIPLOMA -

REPUBLIC POLYTECHNIC
01.2025

NITEC IN NETWORKING & SYSTEM ADMINISTRATION -

Institute of Technical Education
01.2019

GCE N LEVELS -

BARTLEY SECONDARY SCHOOL
01.2016

Skills

  • Customer Service
  • Highly Adaptable
  • Detail Oriented
  • MICROSOFT OFFICE
  • Meticulous Nature

Personal Information

  • Date of Birth: 05/22/2000
  • Nationality: SINGAPOREAN

Languages

  • English
  • Malay

Awards

  • Selected to attend the "Common Purpose SG100 young leaders' program".
  • Selected to attend an Overseas Service & Development program in Thailand.
  • Held the position as a ITE College West Student Council (Member)

Timeline

Customer Service Representative

LEATHERSOLUTIONS DR BAGS
02.2024 - Current

DIGITAL & ANALYTICS TRAINEE

AIA SINGAPORE
05.2023 - Current

CUSTOMER SERVICE EXECUTIVE

CPG FACILITIES MANAGEMENT
10.2022 - 05.2023

CUSTOMER CARE OFFICER

SINGTEL
05.2022 - 10.2022

RETAIL ASSOCIATE

7 ELEVEN
01.2019 - 04.2020

WAITER

Pastamania
09.2016 - 01.2017

HIGH SCHOOL DIPLOMA -

REPUBLIC POLYTECHNIC

NITEC IN NETWORKING & SYSTEM ADMINISTRATION -

Institute of Technical Education

GCE N LEVELS -

BARTLEY SECONDARY SCHOOL
Muhammad Iman Afiq Bin Abdullah