Muhammad Ilman
Summary
Strong multitasking and time management skills, complemented by a commitment to providing emotional support as a Peer Tutor, fostering academic success in students.
Service industry professional with strong commitment to high standards and delivering exceptional customer experiences. Proven ability to adapt to fast-paced environments while maintaining focus on quality and collaboration. Known for reliability, teamwork, and flexibility in meeting dynamic operational needs.
Overview
6
6
years of professional experience
Work History
Delivery Rider
Foodpanda
03.2022 - Current
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Peer Tutor
Cousin
07.2024 - 11.2024
- Helped student prepare for quizzes and examinations.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
Intern
Changi Airport Group
09.2021 - 11.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Acquired hands-on expertise in customer service in diverse scenarios, particularly during COVID
Waiter
Fish & Co.
01.2019 - 05.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Bachelor - Electrical And Electronic Engineering
Nanyang Technical University
Singapore05-2027
Diploma - Aerospace Electronics
Temasek Polytechnic
Singapore05-2022
O Levels -
Pasir Ris Secondary School
Singapore01-2018
Skills
- Complaint handling
- Customer service
- Study strategies
- Time management
- Strong multitasking
Accomplishments
- Named 'Best Commander Of The Month' during National Service
- Receive award as a token of appreciation for excelling in overseas exercise during National Service
- Featured in "Our Singapore Army" on a video about safety awareness
Timeline
Peer Tutor
Cousin
07.2024 - 11.2024
Delivery Rider
Foodpanda
03.2022 - Current
Intern
Changi Airport Group
09.2021 - 11.2021
Waiter
Fish & Co.
01.2019 - 05.2020
Bachelor - Electrical And Electronic Engineering
Nanyang Technical University
Diploma - Aerospace Electronics
Temasek Polytechnic
O Levels -
Pasir Ris Secondary School
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