Muhammad Hazli Bin Ishak
Summary
16 years of supervisory experience in logistic/warehousing operations. Ability to evaluate and priorities needs, follow through on assignment functions Under deadline restraints. Capable of leading the team on ground operation activities.
Experienced with managing client accounts and resolving issues efficiently. Utilizes CRM tools to enhance client interactions and streamline support processes. Track record of maintaining strong client relationships and adapting to changing client needs.
Overview
12
12
years of professional experience
Work History
SENIOR ACCOUNT SUPPORT EXCUTIVE
SEO ENG JOO PTE LTD
04.2022 - Current
- Optimized team performance with ongoing coaching, feedback, and training sessions.
- Negotiated contracts that balanced the needs of both clients and the company while maximizing revenue generation opportunities.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
- Developed close working relationships with suppliers for timely delivery schedules and resolution of any issues related to product quality or availability.
- Achieved significant time savings for inventory counts with introduction of RFID technology, simplifying audit process.
- Reduced product loss by establishing rigorous quality control procedures upon receipt of goods.
- Cultivated strong relationships with key suppliers, ensuring priority treatment and reliability in supply chain operations.
- Processed damaged goods and completed wasted inventory paperwork.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Worked closely with personnel, customers, and contractors to resolve problems.
Senior Operation Supervisor
Vanguard Interior
01.2013 - 04.2022
- Negotiated vendor contracts to secure favorable terms for the company, driving cost reductions in procurement efforts.
- Analyzed data trends to forecast future needs accurately and make informed decisions regarding resource allocation.
- Facilitated collaboration between departments for effective issue resolution, resulting in improved interdepartmental relationships.
- Implemented cost-saving strategies, effectively reducing operational expenses while maintaining high-quality output and service levels.
- Reduced employee turnover by establishing a comprehensive training program that improved staff skillsets and job satisfaction.
- Oversaw inventory management processes to optimize stock levels and minimize waste, resulting in significant cost savings for the organization.
- Led a team of 15+ employees, fostering a collaborative work environment to achieve departmental goals and meet deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations, ensuring quality control measures were in place to maintain high standards of customer service and product delivery.
Education
NITEC - Precision Engineering
Bukit Batok ITE
01.2005
N Level -
Greenridge Sec School
01.2003
PSLE -
Greenridge Primary School
01.1999
Skills
- Inventory management
- Data analysis
- Quality control
- Supplier relationship
- Team leadership
- Problem solving
- Data-driven decision making
- Written and verbal communication
- Customer relations
- Staff management
- CRM software expertise
- Account management
National Service
2, 12/01/07, 04/01/20, Company Quartermaster sergeant, Very good, Very Good
Personal Information
- Date of Birth: 05/30/87
- Nationality: Singaporean
- Marital Status: Married
Personal Characteristics
- Hardworking
- Responsible
- Resilience
- Out-going person
- Enjoy meeting people and working as a team
- Willing to learn new things and face the challenges in working environment
- Ability to assess and prioritize needs, follow through on assignments function well under deadline restraints
Languages
English
Timeline
SENIOR ACCOUNT SUPPORT EXCUTIVE
SEO ENG JOO PTE LTD
04.2022 - Current
Senior Operation Supervisor
Vanguard Interior
01.2013 - 04.2022
N Level -
Greenridge Sec School
PSLE -
Greenridge Primary School
NITEC - Precision Engineering
Bukit Batok ITE
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