Summary
Overview
Work History
Education
Skills
Hobbies
References
Available Commencement Date
Timeline
Generic

Muhammad Haziq

Summary

License's : 2B, 2A, 2, 3 and Forklift

Overview

7
7
years of professional experience

Work History

Part Time Shift Supervisor

STARBUCKS
09.2021 - Current
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Managed cash handling procedures, maintaining accuracy in financial transactions.
  • Increased sales performance through effective upselling techniques and staff training initiatives.

Internship as an Assistant Property Officer

Aljunied Hougang Town Council
03.2023 - 08.2023
  • To manage day-to-day estate matters, including the inspection, identify building defects, manage & supervise maintenance including improvement works done by contractors.
  • Arrange and inspect the work for horticulture, pest control, conservancy cleaning, projects upgrading and other estate maintenance works.
  • Attend and follow up on enquiries from residents.
  • Carry out enforcement actions for common property and open spaces in accordance to Town Council by-laws.
  • Supported colleagues in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments..
  • Interacted with residents by phone or in-person to provide information.


Section Commander (NS)

SCDF
05.2018 - 05.2020
  • To lead a section during emergency calls.
  • Firefighting and rescue operations
  • In charge of trainings under secondary appointment

Internship as an Hotel Technician

Dorsett Singapore
09.2017 - 11.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Attend to guest room issues.
  • Perform daily checks on M&E equipments.
  • Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
  • Inspected equipment to identify areas of wear or causes of malfunctions.

Education

Diploma - Facilities Management

Singapore Polytechnic
05.2024

Facility Management

ITE COLLEGE WEST
04.2018

GCE '0' And 'N' Levels

Si Ling Secondary School
12.2015

Skills

Life Skills :

Communication Skills

Customer Service

Personal and Interpersonal Effectiveness

Fire Skills:

Diploma in Emergency Response

WSQ in response to fire emergencies in building

WSQ in response to fire and hazmat emergency

Medical Skills :

First Aid

Automated External Defibrillation

Cardiopulmonary Resuscitation

Language Skills

Fluent in spoken and written English and Malay

Leadership Skills

Been in leadership roles since secondary school as a Class Chairman, CCA representative, Student Leader, Cadet Inspector and Camp Instructor in National Police Cadet Corp EXCO in CCA (CD Lionheater), Section Commander (SCDF) and Shift Supervisor (Starbucks)

Hobbies

Café hopping, sepak takraw and badminton

References

Aliff Quyyum (Store Manager Starbucks)

+60 11-3968 1574

Available Commencement Date

29 APRIL 2024

Timeline

Internship as an Assistant Property Officer

Aljunied Hougang Town Council
03.2023 - 08.2023

Part Time Shift Supervisor

STARBUCKS
09.2021 - Current

Section Commander (NS)

SCDF
05.2018 - 05.2020

Internship as an Hotel Technician

Dorsett Singapore
09.2017 - 11.2017

Diploma - Facilities Management

Singapore Polytechnic

Facility Management

ITE COLLEGE WEST

GCE '0' And 'N' Levels

Si Ling Secondary School

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Muhammad Haziq