Muhammad Hassan Basari
Singapore
Summary
Experienced IT Support Team Lead with expertise in managing IT operations and resolving technical issues. Proficient in providing effective team mentorship and ensuring seamless IT support. Skilled at analyzing intricate technical problems and implementing efficient solutions. Demonstrated success in delivering outstanding customer service and maintaining high client satisfaction levels.
Overview
7
7
years of professional experience
Work History
IT Specialist / Team Lead
AMPHIBYTE TECHNOLOGIES PTE LTD
03.2024 - Current
- Provide dedicated IT support to VIP executives, ensuring prompt resolution of issues.Support both Windows and MacBook systems, including troubleshooting and maintenance
- Supervise and support a team of three engineers in IT support tasks
- Ensure timely and effective resolution of IT issues
- Coordinate team activities and delegate tasks appropriately
- Provide technical guidance and mentorship to team members
- Monitor and manage IT systems and infrastructure
- Regularly check and maintain VIP meeting rooms to ensure all IT equipment is functioning properly
- Set up and support IT equipment for VIP meetings and events
- Monitor the VIP Executive support dashboard for any pending tickets
- Prioritize and resolve tickets in a timely manner, ensuring minimal disruption to VIPs
- Coordinate with VIP PAs to understand travel schedules and destinations
- Arrange IT support in the destination country through local VIP IT support teams
- Conduct monthly audits of VIP inventory via the asset track portal
- Ensure all IT assets are accounted for and in good working condition
- Identify and escalate complex issues to the Global IT team as needed
- Ensure clear communication and follow-up on escalated issues until resolution
- Conduct regular checks and maintenance of VIP IT equipment
- Provide proactive IT solutions to prevent potential issues
IT Support
LMA RECRUITMENT PTE LTD
03.2023 - 03.2024
- Provide dedicated IT support to VIP executives, ensuring prompt resolution of issues
- Support both Windows and MacBook systems, including troubleshooting and maintenance
- Regularly check and maintain VIP meeting rooms to ensure all IT equipment is functioning properly
- Set up and support IT equipment for VIP meetings and events
- Monitor the VIP Executive support dashboard for any pending tickets
- Prioritize and resolve tickets in a timely manner, ensuring minimal disruption to VIPs
- Coordinate with VIP PAs to understand travel schedules and destinations
- Arrange IT support in the destination country through local VIP IT support teams
- Conduct monthly audits of VIP inventory via the asset track portal
- Ensure all IT assets are accounted for and in good working condition
- Identify and escalate complex issues to the Global IT team as needed
- Ensure clear communication and follow-up on escalated issues until resolution
- Conduct regular checks and maintenance of VIP IT equipment
- Provide proactive IT solutions to prevent potential issues
IT ENGINEER
NOBILITY PLACEMENT SERVICES PTE LTD
02.2022 - 02.2023
- ITILServiceNow assigning and resolving ticket incidents for END users
- Laptop Imaging & setup
- L1 & L2 Onsite and Remote Support
- Hardware Troubleshooting & Maintenance (Laptops & Desktops)
- VIP Support
- Cylance Administrations
- Cisco Unified Communication Manager Administration
- Cisco Cloud Email & Web Manager
- O365 Exchange Administration
- Active Directory Administration
- Autodesk Administration Assign & Remove License
- In-House Application Support
- OKTA Administration Support
- Support Overseas company via Remote (Thailand, Brazil, Malaysia, Philippines, USA, Ghana, Vietnam, China, India, Australia, New Zealand)
IT EXECUTIVE
LUXURY VENTURES PTE LTD
11.2021 - 01.2022
- Ensure smooth IT operations for all daily tasks within the organization
- Support the store systems include POS & back-office applications, polling, replication, and head office-based system
- Minimize downtime of POS System
- Provide solution to the application queries on time
- Install, maintain, and update the Group’s application and reporting tools
- Document all user and system manuals for all applications
- Effectively communicate and interact with both functional and technical personnel in solving complex business and technical problems
- Develop and maintain effective working relationship with all external contracted vendors
- Knowledgeable and able to provide solutions for specific business processes such as POS, CRM and Business Intelligence related to retail business environment linking among others Inventory Management, Finance and Logistics business activities
- Mentor and manage the work activities of subordinates
DESKSIDE ENGINEER
JOBSTER PTE LTD
08.2020 - 11.2021
- Assisting lecturers & students in troubleshooting daily systems issues on their PCs or laptops
- Configuring, testing & maintaining application software & system management tools
- Installation of software to desktops & laptops
- Assisting users in performing technical support which includes troubleshooting & maintenance of desktops, laptops, servers, printers
- Involved in PC deployments
- Monitor and manage the incident management system & fulfilment of users’ request
- Assist user support for windows & Mac OS
DESKSIDE SUPPORT ENGINEER, TEAMLEAD
NITYO INFOTECH SERVICES PTE LTD
10.2019 - 07.2020
- Ensuring Engineers have enough resources to perform the migration
- Help with scheduling of appointments
- Assist Engineers on the ground if they are facing any technical issues
- Coming up with methods and guides on troubleshooting
- Performing migration and data transfer as well as installing applications
- Assigned daily employee tasks and monitored activity and completion
- Held meetings with employees to evaluate performance and make plans for improvement
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
DESKTOP ENGINEER
INFINITE COMPUTER SOLUTIONS PTE LTD
04.2019 - 07.2019
- Provides onsite support to users with good customer satisfaction for main and off-site
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure
- Provide Technical and operations support
- Level 1 troubleshoot and problem resolutions
- Deployment/Cloning/Hardware change that needs re-installation of the agent
- Installation of 3rd party software as required
- Install printer for main & offsite
- Perform quality control check and tests (hardware and software)
- Set up and updated equipment for customer use
IT SUPPORT ASSISTANT
JOBSTER PTE LTD
08.2018 - 01.2019
- Temp IT Staff Responsibilities Schools Standards Operating Environment (SSOE2) Project to provision end user computing devices for all MOE Schools and Language Centres
- Setup of users computing devices in centralized staging area offsite
- Configure device in preparation for deployment of windows 10 Operating System and Software via Microsoft System Centre Configuration Manager (SCCM)
- Basic troubleshooting and rectification of errors during deployment
- Execute scripts as required in post deployment procedure
- Installation of 3rd party software as required
- Perform quality control check and tests (hardware and software)
Education
NICF advance certificate - Lifelong Learning
Lithan Academy
02.2016
GCE N Level -
BEDOK SOUTH SECONDARY SCHOOL
12.2002
Skills
- Problem resolution
- System Configuration
- Supervision
- MS Office
- Team management
- Data Transfer
- IT troubleshooting
- IT documentation
- Ticket management
- User support
- Staff education and training
- Desktop support
- Remote support
- Complaint resolution
- Mac systems
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
IT Specialist / Team Lead
AMPHIBYTE TECHNOLOGIES PTE LTD
03.2024 - Current
IT Support
LMA RECRUITMENT PTE LTD
03.2023 - 03.2024
IT ENGINEER
NOBILITY PLACEMENT SERVICES PTE LTD
02.2022 - 02.2023
IT EXECUTIVE
LUXURY VENTURES PTE LTD
11.2021 - 01.2022
DESKSIDE ENGINEER
JOBSTER PTE LTD
08.2020 - 11.2021
DESKSIDE SUPPORT ENGINEER, TEAMLEAD
NITYO INFOTECH SERVICES PTE LTD
10.2019 - 07.2020
DESKTOP ENGINEER
INFINITE COMPUTER SOLUTIONS PTE LTD
04.2019 - 07.2019
IT SUPPORT ASSISTANT
JOBSTER PTE LTD
08.2018 - 01.2019
GCE N Level -
BEDOK SOUTH SECONDARY SCHOOL
NICF advance certificate - Lifelong Learning
Lithan Academy
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