Muhammad Haniffa

* Monitor and tracking of inbound and outbound shipments using World Courier's systems
* Answer telephone calls and provide information / assistance as required
* Identify customer's transport needs / requirements
* Advise client, shippers on estimated pick up and delivery timings
* Liaise with Agent / service provider to arrange suitable pick up and delivery times
* Responsible for Service Recovery from internal process investigation to client
management
* To provide support to BD from service perspective
* Responsible for regular and adhoc reporting needs for CS and Ops
* Responsible for site visit for service set up and maintenance
* Prepares quotations for customers and prospects
* Any additional tasks as required
* To ensure company processed and quality standards are adhered to avoid service
incidents

• Managing online road tax orders from Touch n Go, Shopee, Setel etc.
• Educate customer about the road tax and insurance policy.
• Managing inbound and outbound calls.
• Attending the customer email inquiries for their road tax orders.

• To seek confirmation and approval from the consignee, consignor or origin for consignments attracting duty/tax stipulated by Customs department prior to shipment clearance.
• To liaise with customers for controlled items requiring permits prior to importation into the country and to educate customers on the correct procedures when dealing with government agencies in obtaining the relevant permits.
• To work closely with all service centers and other internal department in order to provide accurate information to the customer and the network.
• To check data, classifies commodities (TC/HS Codes) and submit customs declaration.
• To provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost and damaged shipments etc.

• Responsible for countries' inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
• Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
• - Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.