Muhammad Haliem Bin Ibrahim
IT Professional
Singapore
Summary
IT professional with 14 years' experience in asset management, configuration, and client support for both Windows and Apple OS environments.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
IT Scientific Manager
A*STAR
11.2021 - Current
- Plan, monitor, and record scientific hardware assets and/or software licenses to ensure compliance with vendor contracts for various scientific software tools.
- Implement a continuous improvement approach to enhance strategies for technology expenditure and track A
- STAR research entities’ scientific IT assets throughout their lifecycle.
- Define and update schemes for identifying scientific IT hardware and software assets, including version control and dependencies, within asset management tools, relevant attributes, and the contract management library.
- Manage the inventory of scientific IT assets, documenting dependencies and attributes, and ensure that modifications, withdrawals, and additions are accurately recorded by the designated teams to maintain vendor contract compliance.
- Oversee the lifecycle management of scientific IT hardware and software models from introduction to end-of-life.
- Prepare and distribute reports, such as compliance status reports on current scientific IT assets, and conduct trend analyses.
- Perform verification activities: reconcile scientific IT software assets with license contracts, confirm scientific IT hardware assets against actual inventory, and initiate and monitor corrective actions as needed.
- Coordinate activities related to license compliance audits and respond to requests from software vendors.
- Promote process efficiency through implementation of key performance indicators and by recommending ongoing improvements.
- Develop, implement, and refine processes for scientific software and hardware asset management.
- Oversee requirements for LAN rooms and Data Centres of Research Institutes.
- Proficient in both Windows and Linux Operating Systems.
CMDB Administrator
UOB
01.2021 - 10.2021
- Company Overview: A Configuration Management Database (CMDB) Administrator at UOB is responsible for overseeing the maintenance and management of the bank's CMDB, which serves as a central repository for information regarding IT assets.
- Managing the addition, modification, and deletion of configuration items (CIs) and their relationships, while maintaining high standards of data quality and consistency.
- Establishing and enforcing standards for data entry, configuration item management, and access controls within the CMDB.
- Monitoring system performance, promptly identifying and resolving issues, and ensuring continuous availability of the CMDB to authorized users.
- Facilitating integration between the CMDB and other IT systems, such as incident management, change management, and asset management platforms.
- Providing assistance to CMDB users by responding to inquiries, troubleshooting technical issues, and delivering training related to CMDB functionality.
- A Configuration Management Database (CMDB) Administrator at UOB is responsible for overseeing the maintenance and management of the bank's CMDB, which serves as a central repository for information regarding IT assets.
Team Lead Specialist
Standard Chartered Bank
06.2012 - 01.2021
- Handling inventory control
- Managing the operation control
- Weekly report of asset
- Issue machines/accessories for users
- Adhoc escalation/expedite request
- Imaging Red Tag machines and upload to sharepoint
- Build machines WIN7/WIN10
- Perform Kill Disk (USDoD)
- Perform degauss for disposal machines
- Disposed of machines/accessories monthly
- Testing of new machines
- Basic troubleshooting of machines
- Ensure all IT equipment complies with industry standards
- CMDB raised for new/old asset
- ITAM update weekly
IT Support Team Lead
Apex Event Services Singapore
05.2012 - 05.2012
- Setting up machines and printers
- L1 support for event user
- Assign task to team members
IT Technician
Hewlett Packard Singapore
01.2012 - 05.2012
- SOE migration
- Perform daily deployment
- Email migration
- L1/L2 support for end user
IT Team Lead
Micro 2000 Singapore
07.2011 - 09.2011
- SSOE migration of computers and printers for school labs
- Assign task to team members
- Perform daily deployment
- Installation of software
- Ensure task completes on time
Education
Diploma in Network Administration - Network Administration
Nanyang Polytechnic
Higher NITEC - Information Technology
Institute of Technical Education
NITEC - Multimedia Technology
Institute of Technical Education
Skills
- Microsoft Office 365
- BMC Remedy 80
- CMDB
- IT Asset Management
- Repair laptops and desktops
Timeline
IT Scientific Manager
A*STAR
11.2021 - Current
CMDB Administrator
UOB
01.2021 - 10.2021
Team Lead Specialist
Standard Chartered Bank
06.2012 - 01.2021
IT Support Team Lead
Apex Event Services Singapore
05.2012 - 05.2012
IT Technician
Hewlett Packard Singapore
01.2012 - 05.2012
IT Team Lead
Micro 2000 Singapore
07.2011 - 09.2011
Higher NITEC - Information Technology
Institute of Technical Education
NITEC - Multimedia Technology
Institute of Technical Education
Diploma in Network Administration - Network Administration
Nanyang Polytechnic
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