Muhammad Hafiz Bin Abdul Gani
Institute For People Development
Singapore
Summary
Learning and Development enthusiast with 8 years of experience supporting a broad spectrum of business objectives in L&D and company wide projects. Successful in being business partners with multidisciplinary business functions to ensure timely execution of deliverables in a global, regional and local setting. Committed to achieving service excellence, adept at managing stakeholders at all levels, and collaborating closely with internal teams and external teams to consistently deliver outstanding and measurable outcomes based on organizational needs.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Institute for People Development,GHR
Certis Cisco
10.2024 - Current
- Spearheaded the execution and management of team and leadership competencies, ensuring alignment with organizational goals whilst managing adjunct lecturers and communications package.
- Designed and delivered comprehensive training program focusing on foster leadership capabilities, team management and conflict resolution skills for frontline supervisors based on organization wide needs
- Designed and spearheaded the pilot of a global mentoring program, including the creation of a comprehensive mentoring framework, establishment of mentor and mentee requirements, development of the mentoring journey, and implementation of success measurement criteria.
- Conducted learning needs analysis with various business units to identify skill gaps and development opportunities via working with business unit leaders and PICs.
- Explored in-house solutions to provide program recommendations to address identified needs, ensuring learning outcomes were aligned and achieved.
- Leverage on LinkedIn solutions , as well as tailor made content to provide upskilling solutions via skill/content mapping to match the learning needs and outcome.
- Collaborated with various adult learning institutions to improve the program portfolio and provide learning solutions for different levels of stakeholders and target audiences across business units.
- Worked with external organizations to curate different levels of programmes, introducing various concepts and topics to ensure the workforce remains agile and dynamic.
- Monitored and evaluated the effectiveness of leadership programs, making data-driven adjustments to optimize program objectives and effectiveness.
- Collaborated with senior management to identify and address leadership development needs across the organization.
- Programme manager and trainer for 3 core leadership programmes named Certis Leadership Programme, Coaching 101 and Managing and Developing Teams 101 which focuses on skill development and career progression of supervisors and people managers across organization.
- Managed LMS backend processes inclusive of class and participant scheduling, EDM creation for leadership competencies and attendance management to align with monthly KPIs.
- Involved in organization wide team - building events of average 100 pax with the role of supporting the execution and logistics of the events.
- Undergone train the trainer sessions for Insights Discovery Colors profiling assessment tool and Stephen Covey 7 Habit of Highly Effective People.
Assistant Manager (Global People Development)
Yusen Logistics
06.2020 - 08.2024
- Partnering with Business Units and stakeholders to define learning needs and build sustainable learning programs (off the shelf and tailor made) to elevate the capabilities of our employees
- Conceptualize, design and drive programs targeting different functions and learning needs to upskill our employees for Global, Regional, and local teams
- Design learning materials (e.g
- E-learning, one pager, WI, Manuals) to enhance employee learning experience and as framework for regional, local PICs to follow/cascade
- Work with subject matter experts (Business Units) and trainers to shape the course content, curriculum and learning outcomes
- Assess and monitor the impact and effectiveness of learning interventions at the individual learner and/or organisation level
- Partner learning vendors to develop and customise L&D interventions to support their developmental plans
- Contribute to market intelligence gathering and research in L&D to keep learning interventions abreast of future trends and developments in areas such as DEI & ESG
- Lead monthly global L&D calls with regions to discuss key global projects and regional support
- Employee Engagement Survey (EES) - Support in the planning, design and roll out of communication plan, timeline, and materials of EES and assist in follow-up of actions plans by working with regional engagement champions and local PICs
- Lead communication planning and campaign in collaboration with Brand & Communications team to provide resource for regional and country usage
- Lead engagement project calls while giving guidance to regions and countries on the engagement survey project planning and deliverables
- Collaborate and work with Survey vendor to discussion project plan and key milestones to achieve project deliverables within deadline
- Lead in discussions with vendor such as LinkedIn, Skillsoft, Cornerstone, Elucidat and Sumtotal with regards to LMS and content management for both off the shelf and tailor-made content
- Collaborate with vendors with contract renewals and preparation to request budget from headquarters
- Collaborate with vendors to identify new features and latest trends that can be adopted or enable quick wins for the organization
- Analyze usage metrics and activity within vendor platforms to understand potential and how to maximize each platform to benefit the organization
- Spearheaded the first content development in the organization via a platform known as Elucidat to make E-learning content available for an estimated 25000 employees globally
- Lead in ensuring adoption in content creation and E-learning is prevalent throughout the company with an averaging launch of 13 global contents annually and over 50 trained content creators
- Lead content discussion with business functions, L&D teams and SMEs to curate and launch content for specific target audiences
- Provide train the trainer sessions twice a year to give autonomy to regions and SMEs for their content creation process
- Created and maintained an annual learning calendar to manage content launch and ensure a steady release of content for the global audience
- Lead in supplementing organizational LMS with content mapping to enhance employee learning experience and personal development
- Managed a group of content creators globally by providing coaching and mentoring sessions in various time zones such as Asia, Europe & Americas
- Collaborated with multiple internal stakeholders in various projects to improve employee experience and employee engagement
- Involved in global projects such as a Global Wellbeing Activity challenge for all employees to be active and be involved as an ESG initiative as their contributions will result in the donation of trees around the world
- Involved in a survey implementation of DEI to understand local practices and needs specifically for DEI and relevant topics, to analyze the results of the survey and create an awareness campaign via building & rolling out an E-learning as a first intervention
- Lead a project named Global Customer Program provided by a vendor for Key Account Directors to go through a series of E-learning and a week of full day program to learn about key account management and techniques to manage their key account and teams
Training and Development Executive
Irvin Salted Egg
02.2019 - 05.2020
- Holistic contribution to company processes due to relentless coordination across internal departments to improve efficiency and productivity
- Created training modules and materials to be applied via internal training for both HQ and retail team (both local and regional)
- Conducted various analysis for training and development needs for retail team and HQ (both local and regional)
- Crafted and conducted training audits that was applied to both local and regional retail team to assess operational, customer service, retail, housekeeping, product and system knowledge (both local and regional)
- Managed supervisor's personal assessment and overall self-development
- Tasked to do real-time operational and training needs analysis locally and regionally to improve various processes and focus on keeping it lean
- Implemented various assessments of operational procedures to be improved and specific training deliverance to counter various issues
- Initiated various reward programs, cohesion and character development programs for staff holistic development and retention
- Coordination with research and development team for new product releases, training approaches and key fundamentals to be delivered to retail team
- Contributed significantly to multiple training and development projects in a newly developed training department consisting for 2 people in a semi-startup environment, running 14 outlets island wide and regional countries such as Thailand, Philippines, Taiwan, Hong Kong, Macau and popup stores in Japan and Dubai
Training and Operations & Procurement Executive
Honestbee
12.2017 - 01.2019
- Successfully trained approximately 6000 staff in 2018 calendar year and executed over 50 facilitation programs
- Streamlined training processes resulting in better deliverance and shorter deliverance duration/steps (Roleplay, Video, Q&A, Interactive)
- Major involvement in forecasting and analytics to secure training capacity needs and to filter candidates (Training Schedule, Capacity Limitations)
- Facilitated multiple levels of primary/tertiary/corporate audiences towards multiple objectives (Technical, Soft skills)
- Deeply impacted presentation deliverance due to exposure to various audiences thus creating better results
- Frequent contributor to company's SLA with discussions to improve application user experience and ease of access to heighten delivery standards with UX team
Department Manager
Decathlon
02.2017 - 05.2017
- Involved in a major store launch involving creation of whole Hiking department at Decathlon biggest store in Joo Koon
- Responsible for sustaining product management, inventory management and strategies to increase company profit margin
- Success in sustaining department functionality due to ability to hire experienced and motivated staff (both FT and PT)
Police Supervisor
Certis Cisco
11.2015 - 01.2017
- Developed positive attributes due to need to adapt and resolve 'real time' conflicts as a police supervisor
- Dynamic skills in communication and interpersonal strength to resolve both internal and external disputes and motivate team to achieve goals
Education
Bachelor of Marketing - Business
Singapore Institute of Management (RMIT)
01.2013 - 11.2015
Diploma in Industrial and Operations Management - Engineering
Republic Polytechnic
01.2008 - 02.2011
Skills
Training Delivery & Governance
Content Creation & Management
Leadership and people development
Employee development and training
Talent development
Organizational goal development
Instructional Design Competence
Training needs analysis
Ethnicity
Malay
Personal Information
- Age: 34
- Citizenship: Singaporean
- Date of Birth: 02/16/91
- Gender: Male
Timeline
Institute for People Development,GHR
Certis Cisco
10.2024 - Current
Assistant Manager (Global People Development)
Yusen Logistics
06.2020 - 08.2024
Training and Development Executive
Irvin Salted Egg
02.2019 - 05.2020
Training and Operations & Procurement Executive
Honestbee
12.2017 - 01.2019
Department Manager
Decathlon
02.2017 - 05.2017
Police Supervisor
Certis Cisco
11.2015 - 01.2017
Bachelor of Marketing - Business
Singapore Institute of Management (RMIT)
01.2013 - 11.2015
Diploma in Industrial and Operations Management - Engineering
Republic Polytechnic
01.2008 - 02.2011
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