Muhammad Firdaus

• Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
• Developed familiarity with navigation tools for effective route management.
• Adapted quickly to changing delivery schedules and customer needs for enhanced service quality.
• Managed route planning to optimize delivery efficiency and minimize delays.
• Communicated effectively with customers regarding delivery status and scheduling.
• Ensured safe transportation of packages with careful handling and secure storage methods.
• Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
• Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.

• Coordinated daily operational activities to ensure efficient workflow.
• Implemented process improvements, enhancing overall productivity and reducing turnaround times.
• Analyzed operational data to identify trends, driving informed decision-making for resource allocation.
• Deal with client/ship in charge pertaining to all post-deal activities to ensure all necessary operational information is passed on time.
• Handling all sorts of relevant documents for, off port limit, custom clearance and offloading cargo.

• Coordinated efficient boarding processes to enhance vessel turnaround time.
• Monitored compliance with safety regulations and environmental standards during operations.
• Trained junior officers on boarding protocols and emergency procedures, fostering a culture of safety.
• Collaborated with port authorities to streamline documentation and improve operational efficiency.
• Established strong relationships with client, enhancing communication and cooperation across varies suppliers.
• Interacted directly with customers and team members to maintain high level of customer service.

Served national service from December 2012 to December 2015 with the rank of Sergeant.

Served reservist till date. With good attitudes and outstanding performance, was promoted gradually to Warrant Officer.

• Oversaw bar operations, ensuring efficient service and optimal customer satisfaction.
• Trained and mentored staff on cocktail preparation and customer engagement techniques.
• Developed innovative drink menus, enhancing guest experience and increasing sales potential.
• Implemented inventory management systems to reduce waste and streamline ordering processes.
• Organize major event.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and reconciled discrepancies promptly.
• Assisted customers with product inquiries and provided exceptional service.
• Collaborated with team members to enhance store operations and efficiency.
• Worked with account department to complete daily counts and maintain fund security to minimize mismanagement risks.

• Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
• Managed bar inventory, ensuring accurate stock levels and timely reordering of supplies.
• Trained and mentored junior bartenders, fostering skill development and teamwork.
• Developed special drink promotions, increasing bar patronage during peak hours.