Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Muhammad Firdaus

Manager

Summary

Dynamic business leader with a proven track record at Mtune PTE LTD, excelling in business development and cost analysis. Expert in enhancing customer satisfaction and driving growth through strategic planning and effective team management. Strong communicator and problem-solver, committed to delivering high-quality results and fostering positive client relationships.

Overview

7
7
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Sole Proprioter

Streamline Services
06.2023 - Current
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Conducted thorough market research to identify new opportunities for growth and expansion.
  • Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.

Manager

Mtune PTE LTD
01.2021 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.

Banquet Captain

Raffles Hotel
06.2020 - 01.2021
  • Supervised and mentored kitchen and serving staff.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
  • Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.

Parcel and QC IC

Shoppee
01.2020 - 06.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Supervisor

Stuffd
12.2017 - 12.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Social Service

Skills Future Diploma
Temasek Poly
04.2001 -

Skills

Business development

Purchasing and planning

Cost analysis and savings

Business growth and retention

Certification

Forklift License

Timeline

Forklift License

04-2025

Class 2

12-2023

Sole Proprioter

Streamline Services
06.2023 - Current

Class 3

11-2022

Class 2A

08-2022

Class 2B

06-2021

Manager

Mtune PTE LTD
01.2021 - 06.2023

Banquet Captain

Raffles Hotel
06.2020 - 01.2021

Parcel and QC IC

Shoppee
01.2020 - 06.2020

Supervisor

Stuffd
12.2017 - 12.2019

Social Service

Skills Future Diploma
04.2001 -

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Muhammad FirdausManager