Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Firdaus

Summary

Driven professional with proven expertise in customer service and stock management, honed at Giant and Singapore Post. Excelled in enhancing sales through superior service and improving supply chain efficiency, demonstrating a goal-oriented approach. Skilled in building relationships and adept in customer needs assessment, I blend reliability with sales acumen to deliver impactful results.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work History

Sales Assistant

Giant
01.2024 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Logistics Assistant

Singapore Post
09.2017 - 12.2017
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.

Education

Changkat Primary School
Singapore
01.2008 - 05.2013

Tampines Secondary School
Singapore
01.2014 - 05.2017

ITE College East
Singapore

NS
Singapore

Skills

Goal-Oriented

Stock management

Sales expertise

Customer Needs Assessment

Product Merchandising

Customer Service

Timeline

Sales Assistant

Giant
01.2024 - Current

Logistics Assistant

Singapore Post
09.2017 - 12.2017

Tampines Secondary School
01.2014 - 05.2017

Changkat Primary School
01.2008 - 05.2013

ITE College East

NS

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Muhammad Firdaus