Muhammad Farhan Bin Mohd Sarip
Desktop Support Engineer
Singapore
Summary
31 year of age, love learning new things and also teaching other on what i've learned. Working alone or with a team, i have no problem with. Has been in IT support industries for 5 years and i wish to find a company or project that can elevate me further.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Percept Solution (DXC)
11.2022 - Current
- Assist users with desktop/laptop-related issues (slow systems, crashes, login problems, etc.)
- Configure and troubleshoot peripherals like monitors, keyboards, mice, printers.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
Deskside Support Engineer
Kyndryl (IBM)
07.2020 - 10.2022
- 1st year was supporting Next Generation Electronic Medical Record (NGEMR) project.
- 2nd year was supporting BAU Tickets with the additional knowledge on NGEMR to assist with the engineer.
IT Support Engineer
ABPA (NEC)
11.2019 - 06.2020
- Provide 12 hours Onsite support on Motorcycle Lanes.
- Perform routine system maintenance on computers, servers and scanners
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Education
Diploma - Infocom & Digital Media (ICT Systems, Service & Support)
Temasek Polytechnic
Singapore09.2024
Graduate Certificate - Information And Communication Technology
ITE College East
Singapore 04.2001 -
Graduate Certificate - Cloud Computing
ITE College East
Singapore 04.2001 -
N-Levels -
Coral Secondary School
Singapore10.2012
Skills
Technical: ServiceNow
Certification
CompTIA Security + (SF)
Leadership & Activities
- Kyndryl
- Team Lead
- With 1 year of knowledge supporting NGEMR project, I was promoted to Team Lead to oversee going LIVE.
- Coordinated over 50 engineer to help with all NGEMR-related issues.
- Created shifts (am/pm), categories and assign engineer to optimize IT support throughout the building.
Timeline
Desktop Support Engineer
Percept Solution (DXC)
11.2022 - Current
Deskside Support Engineer
Kyndryl (IBM)
07.2020 - 10.2022
IT Support Engineer
ABPA (NEC)
11.2019 - 06.2020
Graduate Certificate - Information And Communication Technology
ITE College East
04.2001 -
Graduate Certificate - Cloud Computing
ITE College East
04.2001 -
Diploma - Infocom & Digital Media (ICT Systems, Service & Support)
Temasek Polytechnic
N-Levels -
Coral Secondary School