Summary
Overview
Work History
Education
Skills
Certification
Leadership & Activities
Timeline
Generic
Muhammad Farhan Bin Mohd Sarip

Muhammad Farhan Bin Mohd Sarip

Desktop Support Engineer
Singapore

Summary

31 year of age, love learning new things and also teaching other on what i've learned. Working alone or with a team, i have no problem with. Has been in IT support industries for 5 years and i wish to find a company or project that can elevate me further.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

Percept Solution (DXC)
11.2022 - Current
  • Assist users with desktop/laptop-related issues (slow systems, crashes, login problems, etc.)
  • Configure and troubleshoot peripherals like monitors, keyboards, mice, printers.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.

Deskside Support Engineer

Kyndryl (IBM)
07.2020 - 10.2022
  • 1st year was supporting Next Generation Electronic Medical Record (NGEMR) project.
  • 2nd year was supporting BAU Tickets with the additional knowledge on NGEMR to assist with the engineer.

IT Support Engineer

ABPA (NEC)
11.2019 - 06.2020
  • Provide 12 hours Onsite support on Motorcycle Lanes.
  • Perform routine system maintenance on computers, servers and scanners
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

Education

Diploma - Infocom & Digital Media (ICT Systems, Service & Support)

Temasek Polytechnic
Singapore
09.2024

Graduate Certificate - Information And Communication Technology

ITE College East
Singapore
04.2001 -

Graduate Certificate - Cloud Computing

ITE College East
Singapore
04.2001 -

N-Levels -

Coral Secondary School
Singapore
10.2012

Skills

Technical: ServiceNow

Certification

CompTIA Security + (SF)

Leadership & Activities

  • Kyndryl
  • Team Lead
  • With 1 year of knowledge supporting NGEMR project, I was promoted to Team Lead to oversee going LIVE.
  • Coordinated over 50 engineer to help with all NGEMR-related issues.
  • Created shifts (am/pm), categories and assign engineer to optimize IT support throughout the building.

Timeline

Desktop Support Engineer

Percept Solution (DXC)
11.2022 - Current

Deskside Support Engineer

Kyndryl (IBM)
07.2020 - 10.2022

IT Support Engineer

ABPA (NEC)
11.2019 - 06.2020

Graduate Certificate - Information And Communication Technology

ITE College East
04.2001 -

Graduate Certificate - Cloud Computing

ITE College East
04.2001 -

Diploma - Infocom & Digital Media (ICT Systems, Service & Support)

Temasek Polytechnic

N-Levels -

Coral Secondary School
Muhammad Farhan Bin Mohd SaripDesktop Support Engineer