Muhammad Fa'iz
Singapore
Summary
Well spoken and tactful, involved and meticulous with an eagerness to expand my experience. Possesses a Diploma in Financial Informatics, guaranteeing an extensive knowledge of Microsoft tools and fundamental understanding of the various branches in IT.
Overview
8
8
years of professional experience
Work History
IT Helpdesk Officer
Pacific International Lines (PIL) Pte Ltd
05.2021 - Current
- Provided Level 2 & 3 IT support to a user-base of over 500 office staff in Singapore, and thousands more internationally
- Frequently worked with Network, Database and/or Applications Administrators to seek solutions for the respective systems
- Maintained IT auditing for 90+ vessels to ensure a strong foundation of cybersecurity.
- Onboarding berthed vessels in Singapore and overseas to physically facilitate VSAT Migration to Singtel/INMARSAT.
- Taking charge of overseas vessels VSAT Migration through remote control and detailed written/spoken instructions to overseas agents.
- Configuring of server AD systems and installation in-office to be setup easily by vessel crew.
IT Admin Officer
National Environment Agency (NEA)
03.2020 - 04.2021
- Assigned VPN tokens to essential-worker positions for remote access.
- Provided troubleshoot solutions to IT issues encountered by internal staff.
- Raised service requests to keep logs of IT requirements with other involved teams.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Intern Analyst
Tech SCM, DBS Bank
09.2016 - 02.2017
- Exposed to and worked with large financial data in a project team.
- Given responsibility to take charge of UI testing and quality check of key applications.
- Regularly engaged with key appointment holders and focus groups to determine customer needs.
- Sorted and organized files, spreadsheets, and reports.
Education
Comptia Security -
Trainocate
07.2023
Diploma in Financial Informatics -
Ngee Ann Polytechnic
07.2017
Skills
- Computer Skills
- Leadership
- Communication Skills
- Ability to Work in a Team
- Computer Networking
- Microsoft Office
- Remote Support
- Software Installation
- Software Updates
- Asset Management
- Mobile Device Support
- Incident Management
- System Configuration
- Hardware maintenance
- Desktop support
- Ticket management
- User Support
- Data Recovery
Websites
Personal Information
- Title: IT Expert
- Date of Birth: 12/24/97
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
IT Helpdesk Officer
Pacific International Lines (PIL) Pte Ltd
05.2021 - Current
IT Admin Officer
National Environment Agency (NEA)
03.2020 - 04.2021
Intern Analyst
Tech SCM, DBS Bank
09.2016 - 02.2017
Comptia Security -
Trainocate
Diploma in Financial Informatics -
Ngee Ann Polytechnic
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