Muhammad Fadli

• Provide field support for new AXS Station installations, modifications or decommissioning, including on-site supervision, equipment delivery, pick-up coordination or equipment installation
• Perform site audits, surveys and inventories to ensure all equipment and systems are in optimum working order
• Responsible for troubleshooting, repairing and maintaining AXS Stations installed at sites
• Diagnostics, servicing & trouble shooting of electrical & electronic components and parts of the Kiosk
• Monitor and report on systems to ensure network and system uptime through consistent preventive maintenance
• Carry out preventive maintenance.

• Coordinate and work with O&M Team and Fault Coordination Centre (FCC) Team in preparing, compiling data for bus & rail AFC devices, and generate reports
• Verify data from Fault Coordinating Centre (FCC) to ensure data accuracy and improve the ease of understanding
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Identify trends to identify system degradation and to optimize maintenance activities
• Handle failure analysis activities and reports (e.g
• FMECA & Sub-System Trends)
• Coordinate with O&M Team and Fault Coordination Centre (FCC) Team to monitor systems and infrastructure availability, assist in conducting root cause analysis and propose solutions to improve availability, reliability and performance
• Enter data into prescribed computer database (Maintenance Management System) and files
• Assist in performing Asset Integrity Assessments and capture asset conditions based on the fault event history
• Assist in deployment of correct parameters to Production AFC devices
• Monitor and test application performance for potential faults/issues related to AFC devices
• Supports TSP in all Ticketing Machines and MCW related issues (e.g
• Update station layout design)
• Break/fix for patches, software distribution and preventive maintenance
• Level 0 & Level 1 trouble shoot and problem resolutions
• Provide technical and operation support
• Hardware/ software troubleshooting/ maintenance/ updates
• Installation & configuration of operating systems, drivers, software patches & other PC peripherals
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Providing technical support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary.

• Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
• Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
• Enhanced user productivity, training employees on the use of new applications and system features.
• Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
• Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
• Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
• Purchased, setup and installed new computers.
• Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
• Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Type policies.
• Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
• Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
• Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
• Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.

• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
• Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Generated reports to track performance and analyze trends.

• Replace faulty device and troubleshooting.