MUHAMMAD FAAZIL BIN FIRZAN
S(734693)
Summary
Enthusiastic team player with excellent communication and problem-solving skills who successfully implemented with new system in my last roles. Able to work team. Attentive listener. Outstanding customer service. Good team leader. Reliable and responsible. Able to work under pressure and adhere to strict deadline.
Overview
11
11
years of professional experience
Work History
Guests Relation Executive
The Bus Collective
02.2023 - Current
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Instant Service Agent/ Front Desk
InterContinental Singapore
01.2018 - 01.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk
The Scarlet Singapore
11.2015 - 09.2017
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
National Service
Civil Defence Force
09.2013 - 05.2015
- Provide transport to support the SCDF
- Handle different classes of vehicle in SCDF
- Hold a roles in ensuring that SCDF personnel and enquipment arrived in safe and timely manner in order to support the SCDF operations
Education
Diploma In Leadership and People's Management -
Kaplan
N Level -
Monfort Secondary School
01.2019
PSLE -
Jie Min Primary Scool
01.2007
Skills
- Customer service
- Hospitality industry experience
- Guest relations
- Language skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Front desk operations
- Reliability
- Computer skills
- Decision-making
Timeline
Guests Relation Executive
The Bus Collective
02.2023 - Current
Instant Service Agent/ Front Desk
InterContinental Singapore
01.2018 - 01.2023
Front Desk
The Scarlet Singapore
11.2015 - 09.2017
National Service
Civil Defence Force
09.2013 - 05.2015
Diploma In Leadership and People's Management -
Kaplan
N Level -
Monfort Secondary School
PSLE -
Jie Min Primary Scool
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