MUHAMMAD EYZLAN DANIELL
Malacca
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Extensive work experience in hotel industry for 3 years emphasizing in customer service, seeking for a challenging position in a reputable organization which will give me opportunity to enhance, capitalize my skills, knowledge & abilities and to be part of a committee that contributes to the success of the entire organization. I wish to acquire knowledge as much as possible and gain an extensive experience that could assist me in building a successful career.
Overview
5
5
years of professional experience
Work History
Front Desk Guest Service Agent
Courtyard By Marriott Melaka
03.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
FRONT OFFICE ASSISTANT
Doubletree By Hilton Melaka
05.2022 - 12.2022
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
GUEST SERVICE SUPERVISOR
Holiday Inn Melaka
01.2019 - 06.2022
- Administer check in of all guests and maintain record of all special requests at time of arrival
- Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests
- Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information such as room rate and directions and assist all in registration process
- Administer all guest complain and resolve all issues appropriately and within time limit.
Education
DIPLOMA IN ENGINEERING TECHNOLOGIES AIR CONDITIONING & REFRIGERATION -
01.2018
SIJIL PELAJARAN MALAYSIA (SPM) -
01.2014
Skills
- Microsoft Word
- Microsoft Excel
- MS Powerpoint
- OPERA PMS System
- Customer Service
- Communication
- Critical Thinking
- Problem Solving
- Time Management
- Leadership
- Team Player
- Adaptability
- Credit and Cash Payments
- Front Office Support
- Room Assignments
- Transportation Information
- Registration Processing
- Guest Relations
- Information Protection
- Problem-Solving Skills
- Listening Skills
- Training and Mentoring
- Front Desk Management
- Cash Handling
- Office Management
- Hospitality Best Practices
- Hospitality Services
- Guest Accommodations
- Guest Services
Languages
English
Mandarin
Bahasa Malaysia
Swimming
I don’t have a physical presence or the ability to swim, so I can’t personally engage in swimming activities. However, I can provide information, tips, and answer questions about swimming if that’s what you’re interested in!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Guest Service Agent - Courtyard By Marriott Melaka
03.2023 - Current
FRONT OFFICE ASSISTANT - Doubletree By Hilton Melaka
05.2022 - 12.2022
GUEST SERVICE SUPERVISOR - Holiday Inn Melaka
01.2019 - 06.2022
University Kuala Lumpur Malaysian - France Institute - DIPLOMA IN ENGINEERING TECHNOLOGIES AIR CONDITIONING & REFRIGERATION,
Sekolah Menengah Kebangsaan Sultan Alauddin - SIJIL PELAJARAN MALAYSIA (SPM),
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