Muhammad Dzulfiqhar Bin Abdul Rahim
Summary
Proven in enhancing passenger experiences and operational efficiency at Sentosa Development Cooperation, I excel in train operation expertise and problem-solving. Demonstrated ability to resolve technical issues swiftly, ensuring punctual service and safety. Skilled in teamwork and emergency management, I significantly contribute to seamless service delivery and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Train Operator
Sentosa Development Cooperation
09.2016 - Current
- Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Maintained accurate records of daily activities such as miles driven, fuel consumption, and any mechanical issues encountered during shifts.
Service Ambassador
Sentosa Deveplopmet Cooperation
06.2016 - Current
- Provided exceptional service for improved guest experiences and increased repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Streamlined processes for efficient service delivery, reducing wait times for clients.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Monitored cleanliness of facilities for optimal presentation and adherence to health standards.
- Assisted customers with problem-solving by offering guidance on products or services relevant to their needs.
- Maintained a welcoming environment with attentive assistance to customers'' needs.
Pastry Chef
Intercontinental Hotel Singapore
07.2013 - 02.2014
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
Education
NITEC (pastry And Baking)
ITE ((institute Technical Education)
Singapore01.2013
N Level -
Bukit Batok Secondary School
Singapore12.2011
PSLE -
Princess Elizabeth Primary School
Singapore12.2007
Skills
- Train Operation Expertise
- Passenger Assistance
- Safety Protocols Adherence
- Emergency Management
- Passenger trains
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Team Collaboration
- Workload planning
- Team building
- Self Motivation
- Coupling and uncoupling
Languages
Malay
Intermediate (B1)
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Timeline
Train Operator
Sentosa Development Cooperation
09.2016 - Current
Service Ambassador
Sentosa Deveplopmet Cooperation
06.2016 - Current
Pastry Chef
Intercontinental Hotel Singapore
07.2013 - 02.2014
NITEC (pastry And Baking)
ITE ((institute Technical Education)
N Level -
Bukit Batok Secondary School
PSLE -
Princess Elizabeth Primary School
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