MUHAMMAD DANIAL
Summary
Proactive and friendly customer service specialist committed to surpassing expectations in every interaction. Strong focus on timeliness and professionalism. Possesses exceptional communication skills to effectively build and nurture relationships, ultimately driving business retention.
Overview
14
14
years of professional experience
Work History
Assistant Machine Operator
Konnection Engineering
Singapore
09.2023 - 02.2025
- Contributed to team success by cross-training on various machines, increasing versatility within the department.
- Aided supervisors in reducing waste materials by properly disposing of scrap material according to company guidelines.
- Assisted in achieving production goals by monitoring machine output and making necessary adjustments for consistent quality.
- Optimized resource utilization through accurate measuring and cutting of materials based on job specifications, minimizing waste generated during the process.
- Safeguarded equipment longevity with timely reporting of mechanical issues or concerns to the maintenance team for swift resolution.
Curator
Oakwood Studios Singapore
03.2022 - 03.2023
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Guest Relation Executive
Frasers Hospitality
05.2019 - 12.2022
- Greet, register, and assign rooms to guests of hotels
- Verify customers' credit, and establish how the customer will pay for the
- accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Issue room keys
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers by using computers
Assistant Manager
Imagine8 Pte Ltd
11.2017 - 05.2019
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Count money and make bank deposits
- Schedule staff hours and assign duties
Assistant Manager
McDonalds
08.2015 - 08.2017
- Clean food preparation areas, cooking surfaces, and utensils
- Verify that prepared food meets requirements for quality and quantity
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Take food and drink orders and receive payment from customers
- Clean, stock, and restock workstations and display cases
- Serve orders to customers at windows, counters, or tables
- Prepare and serve beverages such as coffee and fountain drinks
Senior Bartender
Limehouse Asia
06.2012 - 03.2015
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Plan, organize, and control the operations of a cocktail lounge or bar
- Order or requisition liquors and supplies
- Supervise the work of bar staff and other bartenders
Front Desk Assistant
Harilela Hospitality
11.2010 - 02.2012
- Greet, register, and assign rooms to guests of hotels or motels
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Make and confirm reservations
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check out process
- Transmit and receive messages, using telephones or telephone switchboards
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Education
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Fuchun Secondary School
12.2006
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Marsiling Primary School
12.2001
LANGUAGES
English Fluent
Malay Native speaker
Timeline
Assistant Machine Operator
Konnection Engineering
09.2023 - 02.2025
Curator
Oakwood Studios Singapore
03.2022 - 03.2023
Guest Relation Executive
Frasers Hospitality
05.2019 - 12.2022
Assistant Manager
Imagine8 Pte Ltd
11.2017 - 05.2019
Assistant Manager
McDonalds
08.2015 - 08.2017
Senior Bartender
Limehouse Asia
06.2012 - 03.2015
Front Desk Assistant
Harilela Hospitality
11.2010 - 02.2012
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Fuchun Secondary School
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Marsiling Primary School