Muhammad Azim Bin Mohd Razib
Summary
Like to play video games on both console and PC. Like to check all gaming stuff. Was a Transport Operator when serving for National Service and get selected to go to Taiwan for overseas training. Have become 4 Years as Desktop Engineer and 1 Year as VIP Desktop Engineer.
Overview
10
10
years of professional experience
Work History
Desktop Engineer, L2
NCS
12.2023 - Current
- Provide WOG and Non-WOG machine support
- Perform troubleshooting for client platform related problems
- Managing asset count and asset allocation.
- Installed new or upgraded software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Liaise with the vendor if necessary.
- Perform service request related to client platforms.
- Respond promptly to incident by using ITSM, investigate & provide temporary & permanent resolution of incidents escalated.
VIP Desktop Engineer
LENOVO PCCW SOLUTION INSYS PTE LTD
05.2022 - 12.2023
- Standby 24/7 and handle VIP.
- Provide WOG and Non-WOG machine support
- Perform troubleshooting for client platform related problems
- Managing asset count and asset allocation.
- Installed new or upgraded software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Liaise with the vendor if necessary.
- Perform service request related to client platforms.
- Respond promptly to incident by using ITSM, investigate & provide temporary & permanent resolution of incidents escalated.
Desktop Engineer
NCS
08.2019 - 05.2022
- Perform troubleshooting for client platform related problems
- Perform service request related to client platforms.
- Perform asset management & update asset records.
- Perform follow-up with vendor on replacement of hardware.
- Respond promptly to incident, investigate & provide temporary & permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform local server administration to facilitate software distribution & patch management service.
Packer(Part Timer)
PC Dream
11.2016 - 12.2016
- Ensure the item is pack nicely.
- Ensure all laptop is safely keep.
IT Support Specialist (Internship)
System Overdrive
07.2016 - 09.2016
- Created help desk tickets, troubleshoot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
Packer (Part Timer)
Venture Coporation, IBM
12.2014 - 02.2015
- Ensure that the item pack nicely.
- Ensure that the the item is not spoiled and faulty.
Education
Diploma In Infocomm & Digital Media
Temasek Polytechnic
Singapore05.2022
Higher Nitec in Information Technology
ITE College Central
Singapore04.2017
Nitec in Electronic (Instrumentation)
ITE College Central
Singapore12.2014
GCE N Level -
Yio Chu Kang Secondary School
Singapore12.2012
Skills
- Microsoft Windows and Office
- Customer Service Support
- Technical Troubleshooting
- Hardware and Software Repair
Timeline
Desktop Engineer, L2
NCS
12.2023 - Current
VIP Desktop Engineer
LENOVO PCCW SOLUTION INSYS PTE LTD
05.2022 - 12.2023
Desktop Engineer
NCS
08.2019 - 05.2022
Packer(Part Timer)
PC Dream
11.2016 - 12.2016
IT Support Specialist (Internship)
System Overdrive
07.2016 - 09.2016
Packer (Part Timer)
Venture Coporation, IBM
12.2014 - 02.2015
Diploma In Infocomm & Digital Media
Temasek Polytechnic
Higher Nitec in Information Technology
ITE College Central
Nitec in Electronic (Instrumentation)
ITE College Central
GCE N Level -
Yio Chu Kang Secondary School
Similar Profiles
ALEN VIZCARRAALEN VIZCARRA
Electrician at NCSElectrician at NCS
Jessica MysliwiecJessica Mysliwiec
Inventory Control Specialist at NCSInventory Control Specialist at NCS
Annamalai PalaniappanAnnamalai Palaniappan
Project Director, Data Engineering and AI at NCSProject Director, Data Engineering and AI at NCS