Muhammad Ayaz Khan
Karachi
Summary
Tech-savvy IT Professional possessing excellent troubleshooting, multitasking and communication skills. Implements new hardware and software solutions and provides support to 500 users. Expertise in System and Networks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior System Support Officer
Hilton Pharma Pvt. Ltd.
04.2021 - Current
- Create and manage user accounts, groups, and security policies in Active Directory
- Configure Group Policy Objects (GPOs) for security and compliance purposes
- Set up email accounts, manage distribution groups, and handle spam filtering in Office 365
- Manage user accounts, assign licenses, and reset passwords
- Assist with Microsoft Teams setup, including creating teams, channels, and managing membership
- Help users with OneDrive for Business setup and file sharing
- Install, configure, and maintain Microsoft Exchange Server
- Manage email recipients, distribution lists, and mailboxes
- Ensure proper email routing, delivery, and spam filtering
- Monitor Exchange server performance and troubleshoot issues
- Install and configure Microsoft Windows servers, including Active Directory, DHCP, and DNS
- Secure and manage file servers
- Install hardware/software and various application systems
- Keep network secure with patches/updates and endpoint security solutions
- Provide level 1 & 2 technical support for IT infrastructure, including hardware, software, servers, and network devices
- Respond to IT tickets and assign them appropriately using ITSM Manage Engine
- Assist users with software and hardware training
- Provide remote technical assistance for field employees
- Help field employees with software installation, configuration, and troubleshooting
- Ensure remote workers have access to necessary software resources
- Process purchase requisitions and orders in SAP system
- Collaborate with procurement for timely procurement
- Investigate network faults
- Assist with IP phone installation and configurations
- Handle issues related to Grandstream PABX services
- Provide support for Zoom and Microsoft Teams meetings and trainings.
Team Lead
K-Electric (from Mushko Electronics (PVT) LTD.)
08.2017 - 03.2021
- Managed end-to-end IT operations, encompassing hardware/software installation, troubleshooting, and remote support, optimizing system performance and user satisfaction
- Implemented proactive monitoring solutions, leveraging Nexthink software to identify and mitigate potential issues before they impact operations
- Orchestrated IP phone system configuration, mobile device management, and user profile setup, ensuring seamless communication across the organization
- Facilitated user training sessions and procedural documentation development to promote IT literacy and self-sufficiency among staff members.
I.T Officer
ALUPAK Ltd. (Karachi Export Processing Zone.)
09.2015 - 07.2017
- Oversaw installation and configuration of IT infrastructure components, including hardware, software, and network systems, to support operational efficiency
- Conducted routine maintenance and troubleshooting of hardware/software assets, minimizing downtime, and optimizing system reliability
- Played pivotal role in structured cabling, IP camera surveillance setup, and user account management, ensuring secure and productive work environment.
Resident Engineer
State Bank Of Pakistan(from MUSHKO Electronics)
03.2013 - 08.2015
Hardware Engineer & Network Assistant
ARCO International
01.2012 - 02.2013
Computer Hardware Engineer
Computer Emporium
10.2005 - 12.2011
Education
Bachelor of Arts -
Shah Abdul Latif University
Khairpur12.2023
Intermediate -
Govt. City College
Karachi01.2010
Matriculation -
Arshi Public School
Karachi06.2007
Skills
- Remote Support
- Data Backup and Recovery
- Help Desk Support
- Incident Management
- Hardware maintenance
- Asset Management
- End-User Training
- Mobile Device Management
- System Administration
- Network support
- Operating Systems Expertise
- Network configuration
- Support Services
- Root Cause Analysis
Certification
- Microsoft Azure AZ-104 Certified (2022)
- Diploma in Information Technology (D.I.T)
- A+ and Network+ Training
Personal Information
Date of Birth: 12/06/89
Accomplishments
Network revamp at Head Office and Plant.
Sangfor HCI deployment.
Timeline
Senior System Support Officer
Hilton Pharma Pvt. Ltd.
04.2021 - Current
Team Lead
K-Electric (from Mushko Electronics (PVT) LTD.)
08.2017 - 03.2021
I.T Officer
ALUPAK Ltd. (Karachi Export Processing Zone.)
09.2015 - 07.2017
Resident Engineer
State Bank Of Pakistan(from MUSHKO Electronics)
03.2013 - 08.2015
Hardware Engineer & Network Assistant
ARCO International
01.2012 - 02.2013
Computer Hardware Engineer
Computer Emporium
10.2005 - 12.2011
Bachelor of Arts -
Shah Abdul Latif University
Intermediate -
Govt. City College
Matriculation -
Arshi Public School
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