Muhammad Ashraff
Customer Service Representitve, Groundstaff
Singapore
Summary
Customer support professional with experience in trust and safety, content moderation, and customer assistance. Skilled in problem-solving, active listening, and adaptability. Adept at handling inquiries, engaging with diverse customers, and ensuring compliance with company policies. Seeking a Customer Support Associate role at Wise to leverage my skills in a fast-paced, customer-centric environment.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Ground Support Staff
ICA Tuas Checkpoint
08.2024 - Current
- Assist travelers with inquiries and completion of arrival forms, ensuring a smooth entry process.
- Engage with a diverse range of travelers from various backgrounds, providing clear and concise assistance.
- Manage crowd control efficiently, maintaining a seamless customer experience in a high-pressure environment.
Trust and Safety Process Associate
Genpact
09.2023 - 04.2024
- Monitored, reviewed, and managed user-generated content to ensure adherence to platform guidelines.
- Assessed risks, engaged with users, and collaborated with cross-functional teams to resolve escalations.
- Demonstrated strong problem-solving skills to handle complex cases efficiently.
Social Media Marketing Assistant
Elken Singapore
06.2023 - 08.2023
- Assisted in planning and executing marketing campaigns, liaising with clients to ensure smooth event coordination.
- Contributed to filming, editing, and content creation for social media engagement.
- Developed strong communication and teamwork skills in a fast-paced environment
Photographer, Videographer, Content Management Intern
SAFRA
03.2021 - 08.2021
- Traveled across multiple SAFRA branches to capture visual content for ongoing projects.
- Liaised with clients to understand content requirements and deliver quality visual assets.
- Strengthened adaptability and problem-solving skills in a dynamic media environment.
Education
Diploma - Communications and Media Management
Temasek Polytechnic
04.2019 - 04.2022
ITE - Broadcast and Media Technology
ITE College Central
02.2015 - 04.2017
Skills
- Customer Support
- Communication
- Problem-Solving
- Decision-Making
- Adaptability
- Multitasking
- Attention to Detail
- Active Listening
Additional Information
Strong ability to handle high-pressure situations and manage customer expectations., Comfortable working in fast-paced environments with cross-functional teams., Passionate about delivering exceptional customer experiences through clear communication and problem resolution.
Timeline
Ground Support Staff
ICA Tuas Checkpoint
08.2024 - Current
Trust and Safety Process Associate
Genpact
09.2023 - 04.2024
Social Media Marketing Assistant
Elken Singapore
06.2023 - 08.2023
Photographer, Videographer, Content Management Intern
SAFRA
03.2021 - 08.2021
Diploma - Communications and Media Management
Temasek Polytechnic
04.2019 - 04.2022
ITE - Broadcast and Media Technology
ITE College Central
02.2015 - 04.2017
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