Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Muhd Ariff

Muhd Ariff

Housekeeping Supervisor

Summary

Accomplished Housekeeping Supervisor at Plaza Premium Lounge with expertise in task assignment and customer service. Enhanced guest satisfaction by maintaining high standards and resolving complaints. Proficient in cleaning practices and staff scheduling, consistently achieving quality control. Recognized for improving room turnaround times by 20% through efficient coordination and attention to detail.

Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Housekeeping Supervisor

Plaza Premium Lounge Ptd Ltd
11.2023 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Housekeeping Room Attendant

Plaza Premium Lounge Pte Ltd
05.2022 - 10.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Food Delivery Driver

Foodpanda MY
04.2020 - 04.2022
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.

Housekeeping Room Attendant

Plaza Premium Lounge Pte Ltd
03.2018 - 03.2020
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Housekeeping Room Attendant

Holiday Inn Express Hotel
01.2017 - 03.2018
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.

Education

High School Diploma -

Smk Saint Joseph (B)
Malaysia
04.2001 -

Skills

Cleaning practices

Certification

Wsq Forklift License , (Pioneer Centre)

Timeline

Wsq Forklift License , (Pioneer Centre)

08-2024

Housekeeping Supervisor

Plaza Premium Lounge Ptd Ltd
11.2023 - Current

Housekeeping Room Attendant

Plaza Premium Lounge Pte Ltd
05.2022 - 10.2023

Food Delivery Driver

Foodpanda MY
04.2020 - 04.2022

Housekeeping Room Attendant

Plaza Premium Lounge Pte Ltd
03.2018 - 03.2020

Housekeeping Room Attendant

Holiday Inn Express Hotel
01.2017 - 03.2018

High School Diploma -

Smk Saint Joseph (B)
04.2001 -

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Muhd AriffHousekeeping Supervisor