Muhammad Ameer Bin Othman Letak
Bedok
Summary
Professional with 7 years of work experience in the food and beverage industry. Ameer is versatile and adaptable; having held a variety of positions to develop a thorough understanding of the industry. Ameer is competent at handling a variety of challenges, including kitchen operations, staff and customer relations, and special assignments. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dnata Airport Services
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
1st Assistant Manager
Andes By Astons
04.2022 - 10.2023
- Maintain product quality standards and customer service regulations
- Analyze profits and losses and provide recommendations
- Assign work assignments and schedules for employees
- Demonstrate leadership qualities to supervise and guide project team members
- Address customer issues promptly and ensure the highest quality customer service
- Assist in payroll processing for employees
- Ensure equipment are well maintained and clean
- Develop and maintain employee disciplinary measures
- Demonstrate leadership qualities to supervise and guide project team members
Head Chef
Goldenroy Sourdough Pizza
03.2021 - 03.2022
- Controlling and directing the food preparation process
- Adaptability to change and willingness to embrace new ideas and processes
- Ensuring the kitchen meets all regulations including sanitary and food safety guidelines
- Creating menu items, and recipes and developing dishes ensuring variety and quality
- Maintaining proper operating procedure with food and standard operating procedure
- Managing day to day inventory supplies
Assistant Manager
Pizzahut Pte Ltd
01.2020 - 02.2021
- Oversee daily store operations
- Managed paperwork and reports to monitor inventory needs and finances
- Train staff in roles and understand company operating procedures
- Support ongoing learning and development of team members
- Help create and foster a respectful and inclusive team environment
Restaurant Supervisor
Andes By Astons
02.2019 - 12.2019
- Trained Newcomers to meet the food and service standards of the company
- Assist with meal preparation and ensure quality control of products
- Ensure equipment is maintained and clean
Education
High School Diploma -
Institute Of Technical Education
Singapore02.2016
Diploma - Retail Management and Social Media Marketing
NATC Institute
Singapore04.2024
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Leadership Skills
- Excellent Customer Service Skills
- Ability to Learn Quickly
- Time Management Skills
- Highly organized and efficient
- Problem-solving abilities
- Critical Thinking
Cover Letter
I am writing to express my strongest interest to join your company. With 7 years of work experience in the food and beverage industry, I am versatile and adaptable; having held various positions to develop a thorough understanding in the industry. I am competent in handling a variety of challenges, including customer relations, kitchen operations, managerial work, and also special assignments. In my previous roles, I have implemented folders to dedicate various suppliers for ordering and also made changes in Excel and spreadsheet to ease day-to-day paperwork. I've also dedicated funds for employees to enjoy every month as a team bonding/get together to strengthen the bond within co-workers. Apart from that, I have also implemented dedicated teams for various events that happen in store, such as Birthday, Anniversary, etc. These experiences have equipped me with Leadership Skills, Time Management, and also Problem Solving that I believe make me an ideal candidate. Enclosed is my resume, providing further details about my qualifications. I am available at your earliest convenience for an interview and can be reached at +65 88945141 or Rioliodio97@gmail.com. I am excited about the opportunity to join and contribute to its continued success. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your organization.
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Dnata Airport Services
02.2024 - Current
1st Assistant Manager
Andes By Astons
04.2022 - 10.2023
Head Chef
Goldenroy Sourdough Pizza
03.2021 - 03.2022
Assistant Manager
Pizzahut Pte Ltd
01.2020 - 02.2021
Restaurant Supervisor
Andes By Astons
02.2019 - 12.2019
High School Diploma -
Institute Of Technical Education
Diploma - Retail Management and Social Media Marketing
NATC Institute
Similar Profiles
Anusha ThapaAnusha Thapa
Allocator at Dnata Airport ServicesAllocator at Dnata Airport Services
Alijiah MardigrasAlijiah Mardigras
Ramp Supervisor at Dnata Airport ServicesRamp Supervisor at Dnata Airport Services
Lyzette MorganLyzette Morgan
Passenger Service Agent at Dnata Airport ServicesPassenger Service Agent at Dnata Airport Services
Midori TokitoMidori Tokito
Subject Matter Expert at Dnata Airport ServicesSubject Matter Expert at Dnata Airport Services
JIA QI TEOJIA QI TEO
Patient Service Associate at The Clifford ClinicPatient Service Associate at The Clifford Clinic