Muhammad Ali
Summary
Dynamic Operations Manager with a proven track record at DHL, excelling in supply chain coordination and performance evaluation. Expert in enhancing customer satisfaction through effective communication and conflict resolution. Successfully empowered teams, leading to improved accountability and operational efficiency. Committed to process improvement and fostering strong vendor relations for optimal business outcomes.
Overview
2025
2025
years of professional experience
Work History
Operations Manager
DHL
06.2024 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
3G LOGISTICS
01.2024 - 06.2024
Operations Manager
SATS
E-Com Service Agent
MIRAE Pte Ltd
01.2023 - 06.2023
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
DELIVERY RIDER
GRABFOOD
01.2021 - 01.2022
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
Delivery Rider
FOODPANDA
01.2020 - 01.2021
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
Sales Associate
Adidas
01.2018 - 01.2019
Sales Associate
Nike
01.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Agent
SalesWork
01.2016 - 01.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Sales Associate
Sportslink
01.2015 - 07.2015
Education
Engineering
Republic Polytechnic
SINGAPORE 08.2022
Skills
- Supply chain coordination
- Performance evaluation
- Employee onboarding
- Inventory management
- Vendor relations
- Customer service
- Team leadership
- Conflict resolution
- Data analysis
- Process improvement
- Effective communication
- Time management
- Problem solving
- Sales strategy
- Problem-solving
- Operations management
Timeline
Operations Manager
DHL
06.2024 - 02.2025
Operations Manager
3G LOGISTICS
01.2024 - 06.2024
E-Com Service Agent
MIRAE Pte Ltd
01.2023 - 06.2023
DELIVERY RIDER
GRABFOOD
01.2021 - 01.2022
Delivery Rider
FOODPANDA
01.2020 - 01.2021
Sales Associate
Adidas
01.2018 - 01.2019
Sales Associate
Nike
01.2017 - 01.2018
Sales Agent
SalesWork
01.2016 - 01.2017
Sales Associate
Sportslink
01.2015 - 07.2015
Operations Manager
SATS
Engineering
Republic Polytechnic
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