MUHAMMAD AFIF BIN ABIBULLAH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Content Moderator
Byte Precision Sdn Bhd
05.2022 - Current
- Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Reduced response time for content review, ensuring safer online environment for users.
Customer Service Representative
TDCX Sdn Bhd
01.2019 - Current
- Answering phones and call out to customers professionally and responding to customer inquiries and complaints
- Handling and resolving customer complaints regarding product technical issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Executive in Business Development & Operation Support
UMW Toyota Motors Sdn Bhd
07.2017 - 01.2019
Field Operation Executive
UMW Toyota Motors Sdn Bhd
07.2016 - 07.2017
Education
Degree of Aircraft Engineering in Mechanical -
Malaysian Institute of Aviation & Technology
UNIKL MIAT2015
Diploma of Aircraft Engineering in Mechanical -
Malaysian Institute of Aviation & Technology
UNIKL MIAT2011
Skills
- Active listening
- Customer Service
- Communication
- Computer skills
- Time management
- Problem-solving abilities
- Critical Thinking
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
Personal Information
Date of Birth: 12/15/90
References
Nur Syahira binti Bahman, Team Leader TnS-OPS-APAC-Live-MY, syahirabahman@bytedance.com
Timeline
Content Moderator
Byte Precision Sdn Bhd
05.2022 - Current
Customer Service Representative
TDCX Sdn Bhd
01.2019 - Current
Executive in Business Development & Operation Support
UMW Toyota Motors Sdn Bhd
07.2017 - 01.2019
Field Operation Executive
UMW Toyota Motors Sdn Bhd
07.2016 - 07.2017
Degree of Aircraft Engineering in Mechanical -
Malaysian Institute of Aviation & Technology
Diploma of Aircraft Engineering in Mechanical -
Malaysian Institute of Aviation & Technology
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