MUHAMMAD AFI
Summary
Expert retail sales professional offering [5 years] years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Customer-oriented Wait Staff Member with experience in service industry.
Motivated [Waiter] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cleaning Assistant
One Heart Pte Ltd
05.2023 - Current
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Reduced infection rates by meticulously disinfecting high-touch surfaces in communal areas.
- Streamlined cleaning processes for increased efficiency and improved productivity within the team.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Assisted in training new hires on company procedures and expectations, helping build a cohesive and efficient team.
Restaurant Waiter
Menu Pte Ltd
01.2021 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Sales Associate
Sheng Siong
09.2020 - 12.2020
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Home-Fix DIY Pte Ltd
09.2018 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Culinary - Culinary Arts, Singapore
HCSA ACADEMY
1 Lor Geylang 2306.2023
NITEC - Retailing, Singapore
Institute Of Technical Educations (Central)
2 Ang Mo Kio Drive02.2021
ISC - ITE Skills Certificate - Retailing, Singapore
Northlight School
151 Towner Road11.2018
PSLE - Foundation
Xinmin Primary School
Hougang Ave 801.2014
Skills
- Customer Service
- Strategic Selling
- Marketing Strategy
- Telephone Etiquette
- Positive Attitude
- Call Handling
- Relationship Selling
- Complaint Resolution
- Team Leadership
- Attention to Detail
- Performance Improvement
- Customer Relations
Timeline
Cleaning Assistant
One Heart Pte Ltd
05.2023 - Current
Restaurant Waiter
Menu Pte Ltd
01.2021 - 02.2023
Sales Associate
Sheng Siong
09.2020 - 12.2020
Sales Associate
Home-Fix DIY Pte Ltd
09.2018 - 02.2020
Culinary - Culinary Arts, Singapore
HCSA ACADEMY
NITEC - Retailing, Singapore
Institute Of Technical Educations (Central)
ISC - ITE Skills Certificate - Retailing, Singapore
Northlight School
PSLE - Foundation
Xinmin Primary School
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