PMS Opera
Muhammad Abul Khair
Guest Service Manager
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Guest Service Manager
Le Meridien Dhaka (Marriott International)
12.2019 - Current
- Maintained and troubleshot hotel property management systems.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Implemented procedures and services to improve hotel services and amenities.
- Oversaw lobby operations and concierge services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Assistant Front Office Manager
Long Beach Suites Dhaka
06.2018 - 10.2019
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Prepared meeting rooms and materials and recorded important information.
Assistant Business Development Manager
Innotel Batonrouge
09.2017 - 09.2018
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
- Developed insights on marketing campaigns to assess performance against goals.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Developed creative presentations, trend reports, kitted assets and product data sheets.
Front Office Manager
Bengal Blue Berry
10.2014 - 06.2017
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
Front Office Manager
Orchard Suites
08.2013 - 09.2014
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared agendas and took notes at meetings to archive proceedings.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Assistant Duty Manager
Ascott The Residence
01.2010 - 03.2013
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, printers and fax machines.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
MBA - Accounting
Govt.Bangla College
Bangladesh 01.2010 - 12.2011
Accounting
Tejgoan College
Bangladesh 01.2006 - 12.2010
Skills
Guest experiences
Guest accommodations
Self-Motivated
Problem-Solving
Organization and Time Management
Reservations management
Software
Music
Music is passion, Fashion and obsession
Timeline
Guest Service Manager
Le Meridien Dhaka (Marriott International)
12.2019 - Current
Assistant Front Office Manager
Long Beach Suites Dhaka
06.2018 - 10.2019
Assistant Business Development Manager
Innotel Batonrouge
09.2017 - 09.2018
Front Office Manager
Bengal Blue Berry
10.2014 - 06.2017
Front Office Manager
Orchard Suites
08.2013 - 09.2014
Assistant Duty Manager
Ascott The Residence
01.2010 - 03.2013
MBA - Accounting
Govt.Bangla College
01.2010 - 12.2011
Accounting
Tejgoan College
01.2006 - 12.2010