Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MUHAMAD SUFIAN BIN NOR ADZME

Summary

An experienced individual in sales, retail line and also FNB since 2005 with niche in excellent customer service. i have a passion to empower, motivate and guide others, and forever keen on learning new skills and challenges. Am a strong team player, self motivated, with never give up attitude and currently looking for an opportunity to grow professionally in a growth focused organization.


CORE COMPETENCIES


  • Customer Service Oriented
  • Creative Thinking
  • Task Oriented
  • Leadership
  • Coaching and Grooming
  • Managing and Delegating

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

TALIWANG RESTAURANT
05.2020 - 08.2023
  • Managed team of up to 8 restaurant staff, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Managed team of up to 8 restaurant staff, maintaining exceptional customer service and quality standards.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Pitched in to help Kitchen, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Doing\helping with daily preps for both bar and kitchen
  • Creating new drinks and desserts for monthly promo.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed and implemented strategies to improve revenue and profitability.
  • Coaching and educating newbies

Branch Sales Manager

IUIGA TECHNOLOGY PTE LTD. IUIGA
08.2018 - 03.2020
  • Manage 3 stores simultaneously
  • Achieving all 3 stores monthly target, ensuring and planning of sufficient manpower all stores are met
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Attend and involved in weekly and managers meetings
  • Organise meeting with floor staffs twice a month to ensure all duties and roles were perform as planned and also tackling staffs' conflicts or working issues
  • Resolved customer complaints to maintain high level of satisfaction.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Analyzed financial statements to identify cost control initiatives.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Updating daily, weekly and monthly sales rapport ,VM Presentations to OM
  • Ensuring a high level of standard of Visual Merchandising thus creating a vibrant and appealing shopping area and display in order to entice customers
  • Evaluating store team performance and promoting or disciplining where neccessary. Motivating staffs to stay positive and creating a fun healthy working enviroment.
  • Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
  • Involve in setting up of new stores and stock takes

Senior Sales Associate \ Stand In SIC

GUESS? INC PTD LTD
04.2017 - 07.2018
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained and grooming of new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Planning, submitting roster for staff Motivating both juniors and part timers to hit monthly store target and personnal target by setting sale driven mindset example.
  • Handled cash register operations and customer transactions to process payments, involve in stock takes
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Ensure all stocks are fully replenished on daily basis
  • Handling all escalated customer service enquiries or issues.
  • Updating and submitting of weekly Department sales rapport to Store Manager

Senior Sales Associate /Department Manager

Robinson The Heeren, Al Futtaim Robinson Group
03.2014 - 04.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for both staff and promoters
  • Resolved staff and promoters conflicts, actively listening to concerns and finding appropriate middle ground, thus responsible in creating a vibrant working environment.
  • Assisting store supervisor and managers in daily operations.
  • Understanding of promos and events conducted diligently.
  • Delegates roles and responsibilities to both juniors and Brand promoters, closely monitoring them on task given.
  • Returning of old aged stocks back to their perspective brand company ( RTV - Return To Vendors), also inter store transfer.
  • Attend and involved in weekly brand meeting
  • Controlling and managing closely on the amount of stocks intakes and out takes.
  • Frequently liase with both buyers and suppliers on new merchandise and stocks.
  • Receiving and displaying stocks for new in house brands.

Senior Fashion Coordinator/Acting Supervisor

Topshop Topman Wing Tai Clothing Pte Ltd
05.2006 - 02.2014
  • Assisting store supervisor and managers in daily operation
  • Appointed outlet "Service Ambassador" thus responsible in coaching and training shopfloor staff to hit the expectation of the Mystery Shopper Programme, thus responsible in creating a vibrant energetic and fun working environment.
  • Responsible in coaching and trainning of newbies.
  • Delegates roles and responsibilities, supervising closely both juniors and part timers
  • Create Standard Operating Procedures on both cashiering and managed the shop floor as a cashier leader
  • In charge of ladies shoes, bags, accessories, and lingerie department.
  • Planning of shop floor coordinations of stocks
  • Involved and engaged diligently on seasonal Visual Merchandising of every outlet. Attending for both sales and console meetings,
  • To manage documentations of schedules, cash flows, uniforms issuance and cash memos.
  • Doing weekly sales rapport of departments
  • Assisting customers with their membership programme and complaints or product issues.
  • Managed of daily flows of stocks from daily sales, inter stores transfer of stock and also new stocks in takes.

Education

GCE O Level -

Yishun Town Secondary School
Singapore
12.1997

Skills

  • Staffing and Sales Reporting
  • Billing and Payment Processing
  • Shift Management
  • Inventory Management
  • Employee Performance Evaluations
  • Production Preparation
  • Disciplinary Action
  • Suggestive Selling
  • Production Standards
  • leadership
  • Teamwork and Collaboration
  • Front of House Operations
  • Customer Preferences
  • Staff Assessments
  • Restaurant Operation
  • Brand Loyalty
  • Maintain Food Safety
  • Customer Service

Accomplishments

    Courses Attended


  • Certificate In Food And Hygiene level 1 (WSQ)
  • Certificate In Interaction With Customers RE-SCS-1012C-1 & RE-SCS102C-0 (WSQ)
  • Certificate In Selling Products and Services RE-SCS103C-0 (WSQ)
  • Certificate In Selling Skill course
  • Certificate In Basic Visual Merchandising ( OJT ITE System)
  • Certificate In Customer Centric Iniative, Mindset Change
  • Customer Service Course

Certification

  • Certified by WSQ

Timeline

Assistant Restaurant Manager

TALIWANG RESTAURANT
05.2020 - 08.2023

Branch Sales Manager

IUIGA TECHNOLOGY PTE LTD. IUIGA
08.2018 - 03.2020

Senior Sales Associate \ Stand In SIC

GUESS? INC PTD LTD
04.2017 - 07.2018

Senior Sales Associate /Department Manager

Robinson The Heeren, Al Futtaim Robinson Group
03.2014 - 04.2017

Senior Fashion Coordinator/Acting Supervisor

Topshop Topman Wing Tai Clothing Pte Ltd
05.2006 - 02.2014

GCE O Level -

Yishun Town Secondary School

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MUHAMAD SUFIAN BIN NOR ADZME