MUHAMAD SHAFIQ ZAINOL ALAM
IT ADMINISTRATOR AND LAPTOP SPECIALIST
TAMAN MELAWATI, KL
Summary
Adept IT Administrator & Laptop Specialist with a proven track record at MICROBUMI SYSTEMS AND SERVICES, enhancing customer satisfaction and streamlining inventory. Excelled in hardware troubleshooting and collaborative problem-solving, significantly improving operational efficiency. Skilled in IT Asset Management and delivering exceptional customer service, consistently exceeding performance targets. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Administrator & Laptop Specialist
MICROBUMI SYSTEMS AND SERVICES (M) SDN BHD
2021.02 - Current
- Provided exceptional customer service, addressing concerns and ensuring positive experiences for clients.
- Quickly solved 15+ customer issues daily with 95% success
- Improved inventory management by implementing tracking system for parts and tools, reducing loss and waste.
- Consistently met or exceeded performance targets by diligently completing tasks within specified timeframes.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various laptop hardware and software issues.
- Effectively collaborated with team members to resolve complex technical problems for optimal results.
- Installed, configured, tested and maintained operating systems, application software , and system management tools.
- Installed, serviced and upgraded over 1000 Windows computers
- Ensured compliance with company policies and industry standards through meticulous adherence to safety guidelines during all repair procedures.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
IT Salesperson and Technician
ATOM COMPUTER (KL) SDN BHD
2018.12 - 2020.12
- Maximized revenue growth by effectively cross-selling and upselling products and services.
- Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
- Organized successful product demonstrations and presentations for key decision-makers, influencing their purchase decisions positively.
- Expanded client base by identifying potential customers and offering tailored IT solutions.
- Increased IT sales by developing and maintaining strong relationships with clients.
- Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals.
- Collaborated with customers and asked questions to assess needs and budgets.
Education
DIPLOMA IN INFORMATION SECURITY - CGPA 3.0
MERSING POLYTECHNIC, JOHOR
Johor Bahru, Malaysia 2001.04 -
SIJIL PELAJARAN MALAYSIA -
SMK BANDAR DAMAI PERDANA
CHERAS 2001.04 -
Skills
IT Asset Management
Hardware troubleshooting
Help Desk Management
Remote Support
Hardware & Software Installation
Information Security
Incident Management
Configuration Management
System updates
PC diagnostics
Technical Troubleshooting
Timeline
IT Administrator & Laptop Specialist
MICROBUMI SYSTEMS AND SERVICES (M) SDN BHD
2021.02 - Current
IT Salesperson and Technician
ATOM COMPUTER (KL) SDN BHD
2018.12 - 2020.12
DIPLOMA IN INFORMATION SECURITY - CGPA 3.0
MERSING POLYTECHNIC, JOHOR
2001.04 -
SIJIL PELAJARAN MALAYSIA -
SMK BANDAR DAMAI PERDANA
2001.04 -
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