Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUHAMAD SHAFIQ ZAINOL ALAM

MUHAMAD SHAFIQ ZAINOL ALAM

IT ADMINISTRATOR AND LAPTOP SPECIALIST
TAMAN MELAWATI, KL

Summary

Adept IT Administrator & Laptop Specialist with a proven track record at MICROBUMI SYSTEMS AND SERVICES, enhancing customer satisfaction and streamlining inventory. Excelled in hardware troubleshooting and collaborative problem-solving, significantly improving operational efficiency. Skilled in IT Asset Management and delivering exceptional customer service, consistently exceeding performance targets. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

6
6
years of professional experience

Work History

IT Administrator & Laptop Specialist

MICROBUMI SYSTEMS AND SERVICES (M) SDN BHD
02.2021 - Current
  • Provided exceptional customer service, addressing concerns and ensuring positive experiences for clients.
  • Quickly solved 15+ customer issues daily with 95% success
  • Improved inventory management by implementing tracking system for parts and tools, reducing loss and waste.
  • Consistently met or exceeded performance targets by diligently completing tasks within specified timeframes.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various laptop hardware and software issues.
  • Effectively collaborated with team members to resolve complex technical problems for optimal results.
  • Installed, configured, tested and maintained operating systems, application software , and system management tools.
  • Installed, serviced and upgraded over 1000 Windows computers
  • Ensured compliance with company policies and industry standards through meticulous adherence to safety guidelines during all repair procedures.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Assisted customers with technical support inquiries.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Restored data on computers and office machines.

IT Salesperson and Technician

ATOM COMPUTER (KL) SDN BHD
12.2018 - 12.2020
  • Maximized revenue growth by effectively cross-selling and upselling products and services.
  • Enhanced customer loyalty through attentive service and regular follow-ups, leading to repeat business and referrals.
  • Organized successful product demonstrations and presentations for key decision-makers, influencing their purchase decisions positively.
  • Expanded client base by identifying potential customers and offering tailored IT solutions.
  • Increased IT sales by developing and maintaining strong relationships with clients.
  • Exceeded sales targets consistently, demonstrating strong negotiation skills and closing deals.
  • Collaborated with customers and asked questions to assess needs and budgets.

Education

DIPLOMA IN INFORMATION SECURITY - CGPA 3.0

MERSING POLYTECHNIC, JOHOR
Johor Bahru, Malaysia
04.2001 -

SIJIL PELAJARAN MALAYSIA -

SMK BANDAR DAMAI PERDANA
CHERAS
04.2001 -

Skills

    IT Asset Management

    Hardware troubleshooting

    Help Desk Management

    Remote Support

    Hardware & Software Installation

    Information Security

    Incident Management

    Configuration Management

    System updates

    PC diagnostics

    Technical Troubleshooting

Timeline

IT Administrator & Laptop Specialist

MICROBUMI SYSTEMS AND SERVICES (M) SDN BHD
02.2021 - Current

IT Salesperson and Technician

ATOM COMPUTER (KL) SDN BHD
12.2018 - 12.2020

DIPLOMA IN INFORMATION SECURITY - CGPA 3.0

MERSING POLYTECHNIC, JOHOR
04.2001 -

SIJIL PELAJARAN MALAYSIA -

SMK BANDAR DAMAI PERDANA
04.2001 -
MUHAMAD SHAFIQ ZAINOL ALAMIT ADMINISTRATOR AND LAPTOP SPECIALIST