Muhamad Herwandi Muhamad Said
Singapore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Operation Executive
Re Sustainability Solution Pte Ltd
07.2021 - Current
- Have a good understanding of Carpark processes and season parking service
- Streamlined operations by implementing efficient processes and systems.
- Reduced operational costs through effective resource allocation and management.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Assigned delegates to manage high volume of e-mails and call transfers.
- Collaborated on operational support tasks to achieve common goal.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Tended to urgent correspondence to facilitate communication or resolution.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Carpark Executive
APM Property Management Pte Ltd
01.2016 - 07.2021
- Have a good understanding of parking processes and seasonal parking service
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interviewed, recruited and trained new onboarding candidates.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operation Executive
Metro Parking (S) Pte Ltd
05.2015 - 01.2016
- Responsible for the efficient and effective control of daily car park operations
- Streamlined operations by implementing efficient processes and systems.
- Reduced operational costs through effective resource allocation and management.
Senior Operations Officer
CapitaMall Asia ( Capitaland )
04.2009 - 05.2015
- Involved in ION Orchard construction phase 4 months prior to T.O.P.
Operation Executive
PICO Guards Pte Ltd
- 01.2009
- To provide necessary manpower to assigned sites and ensure their performance are in accordance with clients SOP
Aviation Security Supervisor
CERTIS Cisco Pte Ltd
- 01.2007
- Supervisor-In-Charge for day shift and night shift of 30 Officers
Education
Temasek Polytechnic
04.2026
Installation & Servicing
ITE Bedok
01.2000
Installation & Servicing
ITE Bedok
01.2000
Whitley Secondary School
01.1998
Whitley Secondary School
01.1998
Skills
- Operational First Aider
- CPR AED
- CERT Team
- Vendor Management
- Problem Solving
- Team Leadership
- Customer Service
Certification
- Occupational First Aid (2012)
- CPR + AED (2012)
- Security WSQ (2005)
- CERT Team (Company Emergency Response Team) (2013)
Additional Information
- I have a passion and love about aircrafts and working in a fast pace environment like the airport. I’m also an excellent team player with good leadership abilities and good communication skills that is what I am able to bring to your organization. I’m a fast learner and willing to learn and take up new task given to me. I can evaluate & access incidences & situations & follow up accordingly with efficient & prompt service recovery.
- Being the Senior officer for subsequent batches of ION Officers/Property Officers, I was assigned to pass down knowledge and my expertise on the building layout plans, Command Centre services such as ( CCTV, Fire Alarm, Smoke Control, Building Management System, Access Controls & etc ).
- I have gain valuable experiences working closely with my seniors and management staffs in team building to achieve productivity, performance and quality among the company.
- A hands-on individual, team player and critical thinker who can evaluate & access incidences & situations & follow up accordingly with efficient & prompt service recovery.
- Experience in various diversity environments and situations which provide me to meet excellent people and communication skills provided necessary to succeed in this field.
Languages
English
Malay
Resume Summary
Operation Executive, Carpark management & Revenue, 3 years, SGD 4500 (Negotiable)
Possess Own Transport
Yes
Personal Information
- Available: Immediately
- IC Number: S8243038E
- Expected Salary: SGD 2500-$2600(Nego)
- Date of Birth: 12/19/82
- Gender: Male
- Nationality: Singapore
- Driving License: Class 2B/2A/2/3
- Marital Status: Married
References
- Lim Kwee Lay, Former Immediate Manager, Facility Manager, Jones Lang LaSalle, 6598234088
- Hazizul Hakim, Former Colleague, Building Executive, Orchard Turn Developments Pte Ltd, 65-92463584
Timeline
Senior Operation Executive
Re Sustainability Solution Pte Ltd
07.2021 - Current
Carpark Executive
APM Property Management Pte Ltd
01.2016 - 07.2021
Operation Executive
Metro Parking (S) Pte Ltd
05.2015 - 01.2016
Senior Operations Officer
CapitaMall Asia ( Capitaland )
04.2009 - 05.2015
Operation Executive
PICO Guards Pte Ltd
- 01.2009
Aviation Security Supervisor
CERTIS Cisco Pte Ltd
- 01.2007
Temasek Polytechnic
Installation & Servicing
ITE Bedok
Installation & Servicing
ITE Bedok
Whitley Secondary School
Whitley Secondary School
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