MUHAMAD FARIS BIN MAYADI
Guest Experience Supervisor
Singapore
Summary
Hospitality professional with 7+ years of experience in hotel operations, guest services, and concierge management. Strong background in customer service, event support, and team leadership. Adaptable and reliable with excellent communication skills in English and Malay.
Overview
10
10
years of professional experience
Work History
Master of Experience (Senior Concierge)
Aloft Singapore Novena
03.2022 - Current
- - Lead Concierge & Bellman team in managing luggage services, transportation, and guest requests.
- - Handle guest inquiries with strong knowledge of hotel facilities and Singapore attractions.
- - Supported Front Office & Duty Manager functions for 6 months, gaining leadership and operations exposure.
- - Assisted Service Centre team with calls and chat management, ensuring prompt guest communication.
Housekeeping & Concierge Associate (Intern)
Ramada and Days Hotel Singapore
10.2018 - 12.2019
- - Assisted guests with luggage services and daily concierge needs.
- - Coordinated housekeeping requests and maintained smooth operations.
Customer Service Officer (Contract)
F1 Singapore Airlines Singapore Grand Prix (Paddock Club)
01.2016 - 01.2019
- - Delivered premium guest service in a fast-paced, high-profile international event.
- - Handled ticketing, ushering, and VIP guest assistance.
- (Annual Event)
Barista & Cashier (Intern)
Spinelli Coffee Company
01.2016
Service Crew & Barista (Training)
ITE Training Outlets
01.2015
Education
Work-Study Diploma - Business Practice (Hospitality Management)
Republic Polytechnic
01.2025
Higher NITEC - Hospitality Operations
ITE College West
01.2019
NITEC - Food & Beverage Operations
ITE College West
01.2016
GCE 'N' Levels - undefined
Zhenghua Secondary School
01.2014
Skills
Guest Services & Concierge
Hotel Operations & Housekeeping
Team Leadership & Coordination
Front desk support
Customer service
Multitasking & organization
Telephone etiquette
Teamwork
Accomplishments
- Recognized with the Excellence Service Award (EXSA) by the Singapore Hospitality Association (2023–2025)
- Recognized with Spirit to Serve Award by Marriott International
Timeline
Master of Experience (Senior Concierge)
Aloft Singapore Novena
03.2022 - Current
Housekeeping & Concierge Associate (Intern)
Ramada and Days Hotel Singapore
10.2018 - 12.2019
Customer Service Officer (Contract)
F1 Singapore Airlines Singapore Grand Prix (Paddock Club)
01.2016 - 01.2019
Barista & Cashier (Intern)
Spinelli Coffee Company
01.2016
Service Crew & Barista (Training)
ITE Training Outlets
01.2015
Higher NITEC - Hospitality Operations
ITE College West
NITEC - Food & Beverage Operations
ITE College West
GCE 'N' Levels - undefined
Zhenghua Secondary School
Work-Study Diploma - Business Practice (Hospitality Management)
Republic Polytechnic
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