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Results-driven Systems and Network Administrator with extensive experience at Beneficient Company Group USA LLC and U.S. Navy. Expertise in cloud computing (AWS, Azure), infrastructure optimization, and cybersecurity (Palo Alto, Zscaler). Led cross-functional teams to enhance system reliability, security, and scalability, overseeing cloud resource management, network infrastructure, and enterprise applications. Proven track record in automating processes with PowerShell and improving operational efficiency through ITIL best practices. Adept at troubleshooting complex technical issues and ensuring high availability for mission-critical systems.

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Results-driven professional with 8+ years of experience in marketing, sales, and customer service. Proven track record of driving sales growth, improving brand awareness, and enhancing customer engagement. Skilled in public relations, communications, customer service, and sales.To leverage my skills and experience in public relations and communications to contribute to a dynamic organization.

A Customer Success and Enterprise Account Management professional with over 15 years of experience in managing enterprise portfolios, driving renewals, and ensuring seamless service delivery. My journey has taken me across industries, from SaaS and technology to security and operations, where I’ve helped businesses optimize their processes, improve customer engagement, and achieve sustainable growth.

I have a deep passion for strategic planning, risk management, and customer success, ensuring that businesses not only retain their customers but also expand their relationships. I managed multi-million-dollar enterprise accounts, driving 95%+ renewal rates and increasing customer engagement by 20%. In my role at CATSA, I led service delivery operations, overseeing 300+ personnel while ensuring 98% compliance with SLAs and optimizing security screening efficiency.

With a PMP certification, Lean Six Sigma expertise, and Certified Scrum Master (CSM) accreditation, I bring a data-driven and structured approach to solving business challenges. My ability to align cross-functional teams, implement process improvements, and enhance customer experiences has been a key driver in my career.

Beyond work, I’m always exploring new ways to optimize operations and customer relationships through technology and analytics. If you’re looking for a strategic partner to drive customer success, operational excellence, and revenue growth, let’s connect!

Connect with me on LinkedIn or reach out directly.

Muhamad Azwan

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System Administrator

Operations Executive

Field Operation Technician (Team Leader)

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Diploma - InfoComm & Digital Media (Cyber Security)

Certificate - Engineering Foundation

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